• Council worker
  • Contact centre adviser
  • Lighting repairs

Code of conduct rights

Right - To know what's going on
Responsibility - To be open and honest / To share information responsibly

Right - To know what's expected of me
Responsibility - To ask questions / To check understanding / To be clear when delegating to others

Right - To be listened to
Responsibility - To listen to others

Right - To have my say
Responsibility - To respect others' points of view

Right - To give and receive constructive feedback
Responsibility - To listen to feedback and acknowledge it / To be clear and objective when giving feedback

Right - To have my efforts and achievements valued
Responsibility - To recognise others' achievements and share the credit where others have contributed to success / To say "thanks"

Right - To be me
Responsibility - To value differences in others / Not to "be me" at the expense of others, the organisations or its customers

Right - To be treated fairly, equally and equitably
Responsibility - To treat others fairly and equally

Right - To take delegated decisions
Responsibility - To contribute to my full potential / To make the most of opportunities / To take responsibility for the outcome

Right - To make mistakes
Responsibility - To acknowledge mistakes and not blame others / To put things right / To learn from mistakes and not repeat them

Right - To take risks
Responsibility - To trust others to take risks

Right - To be supported
Responsibility - To support others

Right - To be treated with dignity and respect
Responsibility - To respect others/Not to take unfair advantage of your position

Right – To express personal and professional opinions
Responsibility - To act in the best interests of the Council

Right – To challenge unreasonable or unethical requests
Responsibility - To do so assertively/ To act with integrity

By setting out these rights and responsibilities, we all understand what is expected of us as we go about our daily business.