About us...

Customers pledge

Service Quality

We publicise information about service standards

We deliver to our customers consistently good, reliable and efficient services, on time

We make every effort to get it right first time and acknowledge it if we don't

We plan our services to meet customer needs

We make our services as accessible as possible for all our customers

We strive to continuously improve our services, working co-operatively with partner agencies

We serve all our customers with dignity, courtesy and respect responding to their individual needs

We inform our customers when we cannot do as much as they expect together with the reasons

We respond to our customers' requests, comments and complaints promptly

We work with our customers to develop their trust and confidence in our service delivery

We respect customers' rights and promote responsibility

We keep our customers informed by providing information on service delivery arrangements and on how to get service in other ways