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You are in: Business » Licensing » Complaints

Complaints

If a member of the public wishes to make a complaint regarding a licence holder then a letter should be sent to the Licensing Section, Stirling Council, Room4, Municipal Buildings, Corn Exchange Road, Stirling FK8 2HU or e-mailed to outlining the nature and details of the complaint. Stirling Council also have a formal complaints system TALKBACK which may also be used.

All complaints are responded to and copies of the complaint will be sent to the licence holder requesting a response by a certain date. Depending on the circumstances a satisfactory conclusion may be achieved and in other circumstances a not so satisfactory outcome may occur nevertheless, all complaints are treated seriously.

Even if the complaint does not lead to a satisfactory conclusion for the complainer, it does have a positive outcome in that, the licence holder will register that a complaint has been made to the appropriate authorities. Any further, similar complaints would lead to a hearing situation and the licence holder would face more severe penalties e.g. suspension, revocation etc.

Because some of the consequences for the licence holder can be extremely serious for example loss of income, loss of liveliehood etc., all complaints have to be made in writing.

CIVIC/GENERAL LICENCES

Complaints regarding licences issued by Stirling Council will be treated similarly depending on which piece of legislation is at the centre of complaint and timescales may vary.

COMPLAINTS/HEARINGS - LIQUOR LICENCES

Complaints regarding premises which hold a liquor licence are dealt with as above however, if serious complaints or objections are received then the Licensing Board will decide whether or not to hold a hearing.