Council Tax - Action Plan
The following improvements have been put in place as a result of the findings from the Customer Survey:
- Improved feedback is to be given to Revenue Staff of customer satisfaction levels.
- Improved publicity of customer satisfaction through internal Stirling Council mailings.
- Advertising the web as a self service facility through annual billing mailshots to Stirling Council citizens.
- Redesigning the web site so it is more interactive for the customer instead of relying on downloading information.
- Review our process for responding to emails (regarding our quality and speed of service), so improvements can be managed.
- Continue to improve the telephone service particularly out of hours and peak times.
- Continue to encourage payment by direct debit through our Annual Council Tax Billing and a take up campaign
- Better publicity of the Web Benefits Calculator again using the Annual Billing Wallplanner.
A full report of our Customer Satisfaction Survey findings are detailed in the Revenue Services Customer Survey Analysis
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