Publications

Customer Service Standards

Waste Services Customer Pledge

Waste Collection and Recycling Service Standards

Leaflets and documents on your recycling and waste collection system:

Waste Collection and Recycling Calendar 2008-09 A month-by-month guide to waste reduction and recycling, with weekly reminders about whether it's a Brown bin or a Grey bin week.

Urban calendar 2008-09

Rural Calendar 2008-09

NB: One-page version of both Urban and Rural calendars will be posted here soon.

(Not sure whether you're on an Urban or Rural route?  Follow the Bin Collection Day link and enter your postcode.  Your next collection day is shown, which can be compared to the calendars, and your collection route is noted at the bottom of the page. Call 0845 277 7000 and an advisor will help you if you're still not certain.)

The Ideal Recycling Box: What to put in it with tip and hints for recycling more

Paper Recycling: How it helps prevent climate change

An Overview of your Recycling and Waste Collection Service (text document in 16 point type)

Lower Polmaise Household Waste Recycling Centre: A guide with all materials accepted for recycling

Getting it sorted (complete document)  (What we collect and what bin or box it goes in)

What goes in the brown bin

Design Advice Note for Planners and Developers

Managing Waste in Commercial and Household Developments

Frequently Asked Questions

General overview

Collection service

Composting at Home