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Privacy Statement

We are commited to protecting the privacy of those using our website and the confidentiality of any personal information with which subscribers provide us. Stirling Council will never sell personal information to or share it with third parties without your explicit consent. This privacy policy does not cover links within this site to other websites or third party suppliers.

There are currently 5 ways in which we collect personal information:-

  • Information and service requests
    If you request information or a service via email, letter or telephone, we may need your personal details to process that request.

  • Online forms
    There is a range of online forms to allow you to make comment or request particluar services. Each form requests you contact details, however you are only obliged to provide particular details if it is marked as mandatory; indicated by red text. If you do provide personal information we will use it only to process your request and, thereafter in accordance with the individual Data Protection registrations for the services provided.

  • Session cookies
    If you use the "Download or Request by Post" Online Forms in the site and request that information is sent out by post, you will have to provide a contact name and address. If you do so, a "session cookie" will be created and your contact details will be stored in a temporarily file on your computer for the duration of your visit to the site. If you then wish to request that another document be posted out to you, your contact details will already be there. You can set your computer not to accept cookies.

  • Visitor statistics
    To help us monitor website trends and statistics, our webserver collects visitor information such as IP address, city or country of origin, type of browser and operating system used, pages visited and duration of visit.  These statistics are anonymised and we do not use this information to identify individuals.

  • Online payment service
    Your financial details are fully encrypted using the most sophisticated e-payment software. Your details are always transmitted using secure channels, and at no time does Stirling Council have access to your credit or debit card number.