Response times for building standards
A guide to the service we aim to provide you.
This can depend on a variety of factors, some of which are outwith our control, therefore we cannot guarantee response times.
The time we take to respond can depend on:
The number of applications we are processing at that time.
The information submitted is accurate and complete.
Your application is checked for compliance with the Building Standards.
If it does not demonstrate compliance, we will not issue a building warrant and this can cause you a delay.
We do not tell you how to comply, as this is your responsibility.
Delay times can be reduced if you understand the Scottish Building Procedure Regulations and the Scottish Building Standards.
We recommend that you engage the services of an architect or a similar building professional.
Applications for Building Warrant
In most cases, we will provide you with a technical response, or issue the building warrant, as applicable, within 20 working days from receipt of your valid application.
In some cases, this will result in a 'customer agreement' between you and us where the performance outcomes, including the target first response period, will be specifically agreed.
Other than those applications covered by a 'customer agreement' (if you have not received a technical response, or a building warrant, as applicable, within 35 working days from receipt of your valid application) you have the right to request a resolution to the matter. This may be done, in the first instance, by contacting our Building Standards Team Leader. You may also contact the Building Standards Division of the Scottish Government.
- In the 2013-14 financial year, we responded to 78% of applications within 20 working days.
- In the 2013-14 financial year, we responded to 86% of Completion Certificates within 10 working days.
We aim to give an initial response on 80% of all completion certificates within 10 working days of receipt. An initial response will be either a telephone call to arrange a site visit or a site visit.
To date this financial year, we have responded to 92% of completion certificates within 10 working days.
- In 2013 we responded to 12 dangerous building call outs.
- In 2014 we responded to 22 dangerous building call outs.
- In 2015 we responded to 28 dangerous building call outs.