Customer Services
In recent years we have undertaken surveys of users of 
the
Development Control Service. We wanted to know what our customers think about the service they receive. We devised two questionnaires, one was sent to our applicants and agents, and the other was sent to people who have submitted comments on an application.
The survey results have been published in two reports which are available here:
2004 Reports:
Applicants & Agents Satisfaction Survey
Contributors Satisfaction Survey
2006 Reports:
Applicants & Agents Satisfaction Survey
Contributors Satisfaction Survey
2008 Reports:
Applicants & Agents Satisfaction Survey
Contributors Satisfaction Survey
Other Reports:
Planning Service Improvement Plan 2010-2011
On the whole the results are very positive and indicate a high level of customer satisfaction with the service that we provide. However there are a number of areas where it is clear that we can improve, and we are taking steps to do so.
If you have any comments or suggestions please Email us.
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