Advice & Support for the Armed Forces

Armed forces day 2013

Working together with the military to support the armed forces community

The aim is to encourage charities, local authorities, businesses, communities and individuals to work together with the military to offer support to service personnel and their families as well as reservists and veterans.

The aims of the covenant are to:

  • encourage local communities to support the armed forces community in their areas, and vice versa
  • promote understanding and awareness among the public of issues affecting the armed forces community
  • recognise and remember the sacrifices made by the armed forces community
  • encourage activities which help to integrate the armed forces community into local life.

The government has published a tri-service Armed Forces Covenant. The first of its kind, it sets the tone for government policy aimed at improving the support available for the armed forces community. Visit the Ministry of Defence website for more information about the covenant.

At Armed Forces Day in June 2012, the Council and other partner agencies including the police and fire brigade signed the Armed Forces Community Covenant. The Covenant pledges our commitment to support members of the Armed Forces living and working in Stirling

The Community Covenant Grant Scheme

The Community Covenant Grant Scheme is to help local projects that aim to strengthen the ties between members of the armed forces community and the wider community in which they live. It is a grant scheme from the Ministry of Defence (MOD) with funding of £30m over four years throughout Scotland.

Who can take part?

  • Local authorities
  • Health service providers
  • Businesses such as shops and restaurants
  • Charities and community groups
  • Individual members of the public

As part of the Community Covenant, community planning partners in Stirling we are committed to providing a range of support for current and former armed forces personnel and their families. This webpage is aimed at bringing together in one place useful information, advice and support services available, both locally within Stirling and nationally.

A list of useful contacts can be found below:

Local Help

Royal British Legion Scotland (RBLS)

The Royal British Legion Scotland exists to promote remembrance & comradeship and in partnership with other ex-Service charities, to be responsible for the provision of welfare, benevolence and pension support of ex-Servicemen and women and their dependents throughout Scotland.

For more information on the local branch of the RBLS, RBLS Stirling please contact them by completing their online form for the branch: 

Armed Services Advice Project (ASAP)

ASAP has been created to be the focal point for the Armed Forces Community in Scotland for access to advice, information and support.

ASAP is provided by the Scottish Citizens Advice Bureau Service, a highly trusted network with decades of experience delivering a free, independent, confidential and impartial advice and information service to the general public.

For more information, please contact Ally Gemmell:

Soldiers, Sailors, Airmen and Families Association (SSAFA)

SSAFA provide practical support and assistance to servicemen and women, veterans, and the families of both, every single day of the year.

For more information, please contact Colin Peebles:

Career Transition Partnership

The Career Transition Partnership (CTP) is the Ministry of Defence working with Right Management. Service leavers of all ranks from the Royal Navy, Army, Royal Air Force and Royal Marines can all benefit from resettlement support, career transition advice and training opportunities.

Full details can be found here:

Veterans' Gateway

The first point of contact for veterans seeking support.

National Organisations

  • Help For Heroes supports veterans and serving personnel who have been wounded or injured, or have become sick, as a result of serving their country. Additionally their families and dependents receive support from the Charity as they care for their loved one, and adapt to the new challenges that they face.
  • Poppyscotland is the leading Scottish charity offering practical support to ex-Service people, their families and dependents in need.
  • Combat stress provides a dedicated service for Veterans whose mental health condition is often complex and long term.
  • The Ministry of Defence offer a wide range of information.
  • The Money Advice Service offer free, unbiased and independent advice.
  • Venture Trust - Telephone 0131 228 7700 - Fax 0131 228 7701 - or Email Us

    Venture Trust provides specialist personal development and early stage employability support for ex-service men and women struggling with the transition to civilian life. In partnership with other organisations, we offer programmes that help participants to re-discover and develop the confidence, aspiration and life skills they need to see things differently and make positive life changes to get back on track.  Referral information on our website.

New and improved services from Veterans-UK helpline

  • SPVA’s Veterans UK Helpline is changing its free phone telephone number. The new number is 0808 1914 2 18 and was launched on 4 Feb 14. The new Helpline number represents the start and end dates of the Great War -1914 to 1918. This link to such historic events creates a more memorable number in the 100th anniversary year of WWI. The existing helpline telephone number (0800 169 2277) has previously be advertised for a long period of time therefore calls from the old number will be diverted to the new service for the foreseeable future.  
  • Extended Opening Hours and Out-of-Hours service.  As part of the changes the Veterans UK helpline has also extended its opening hours. The service is now available from 0730 to 1830 (1700 Fridays) on all working days.
  • Out of Hours Option - SPVA has negotiated an agreement with Combat Stress and with the Samaritans, to allow callers to access help in a crisis out of hours. When the Veterans-UK helpline is closed callers can opt to be routed to the Combat Stress or the Samaritans 24hrs help lines.

About the Helpline

  • The Veterans UK Helpline deals with approximately 16,000 phone calls and 1,900 emails per month from Veterans, their families or representatives in respect of a wide range of Veterans related issues.
  • The helpline acts as the 1st point of contact into the SPVA, referring where appropriate to other partner organisations, statutory & voluntary bodies.
  • Veterans UK Helpline has a dedicated Bereavement Line (0800 169 3458) to provide an improved service for the families of loved ones reporting a loss.
  • The 'Veterans Welfare Service' Scottish centre number will remain unchanged:  0141-224-2709 


  • Helena Buckley, NHS Forth Valley, Helena is the local contact for veterans, reservists and their families and can provide information regarding their entitlement and access to NHS Services.
  • NHS Choices provides information on the NHS, conditions and treatments and Health Services near you.
  • Check symptoms, find general health information and more through NHS Direct.


As part of our Housing Allocation policy Stirling Council recognises that ex-service personnel and their families can face particular housing challenges as they leave the Armed Forces. In line with the Scottish Government's commitment to ex-services people, and in accordance with the Armed Forces Community Covenant, Stirling Council will ensure that ex-service personnel returning to this area are not disadvantaged.

Please find information on council housing allocations in Stirling

A Scottish housing guide for people leaving the armed forces and ex-service personnel

This Scottish Government publication aims to help those who have served in the armed forces understand their housing options, answer some of the questions they might have and direct them to further information and sources of advice and assistance.  It now also includes additional information on both finding and keeping a home as well as some additional sources of advice.