Flooding - support and advice
Things to do in the event of a flood
Flood water can be dangerous as depths and current is difficult to judge. Uneven ground and mud add to this hazard so keep children and pets away
Switch off electricity at the fuse box for safety
If you smell gas call Transco on 0800 111 999 immediately.
Flood water could have affected the safe operation of your gas appliances. The appliances may light and appear to work as normal but the flood water may have affected the flue or ventilation systems –which are essential for normal operation –. You should get appliances checked by someone who is CORGI registered. Council tenants should call the Contact Centre to report this.
Sewerage and water supply
Switch off the water supply
- If you have been flooded by a private supply e.g. from your own property or a neighbour contact a plumber
- If you have been flooded by a burst water main from the road contact Scottish Water
Flooded council tenants should call the contact centre on 0845 277 7000
Things to remember
Never throw away flood damaged items before contacting your insurance company
Health and Hygiene
Almost all flood water has been contaminated with an element of sewerage
- Do not eat or drink anything that has come into contact with flood water
- Do not allow children and pets to play in flood water
Always wash your hands after coming into contact with flood water and flood damaged items
Flood damaged items
Once you and your insurance company have all the required information call the contact centre to arrange for special uplift
Please be a good neighbour and try to help those around you paying particular attention to the elderly and neighbours with disabilities
If you feel they need additional help suggest they call the contact centre where social work services will try to help
Listen to the local radio station for up to date information Central FM 103.1fm. Police coordinating efforts will use this method to keep everyone informed
Sandbags are filled and used by council staff to protect buildings and infrastructure.
Property owners should be prepared and put in place measures to protect their property.
Do not rely on a stock of council sandbags
The Council priorities for sandbags are explained in the Winter Maintenance policy
See also: The SEPA website for list of flood protection products.
Rubbish dumped in watercourses can cause blockages and result in floods. If you see this please help us by informing the contact centre who will deal with it accordingly.