Mediation Services

What happens -  if you wish to try Mediation

Firstly, you can contact the Safer Communities Team to speak to a trained mediator about the process from 9am-5pm on 01786 233533 or you can email us:
If you are happy to proceed with the process we will send you a letter with a date and time to come and visit you.
We will then discuss the problems or issues you have with all parties involved.

If a visit is not suitable we will meet you in a pre-arranged venue or room that is convenient to you. Once we have spoken to you, we will contact those involved to confirm if they wish to participate. 

Why you would use Mediation

Mediation can help by opening up the lines of communication between all parties involved in a dispute. This takes place in safe and controlled environment giving you the opportunity to be listened to. This is done with the assistance of trained and professional mediators, who will listen to what you have to say in an impartial and confidential setting.

It can be used in the following circumstances:

  • neighbour disputes
  • employment disputes
  • family/homelessness prevention
  • peer disputes (students and young people)

A mediated agreement is a fresh start for all involved.

The Role of the Mediator

Mediators are completely impartial and are there to provide a safe environment and ensure the meeting is carried out in a calm and respectful manner. They will ensure each party has equal time to speak.

Who and when you can use Mediation 

Mediation is Voluntary, however, for mediation to work all involved in the dispute have to agree to take part without being pressured. Anyone working or residing within the Stirling area can use the mediation service free of charge and can be used from 9am – 10pm 7 days a week. 

If you are angry and upset and don't want to go through Mediation.

That’s perfectly fine, people in conflict normally feel like this. Mediators are used to strong emotions and there is no problem with expressing these to us. If you go ahead with mediation we can help you working out strategies to support you if you lose your temper or become upset. 

Should you do things formally? 

For many Involved in disputes formal solutions are not appropriate. This can be because Laws and Regulations don’t apply to your situation, because the public, police, employers and solicitors feel they don’t have enough evidence to act on or using the law would only make things worse. Legal action to deal with neighbour issues can be lengthy and very expensive and even if you win you will probably still remain neighbours or working together.

That is why mediation works so well – it offers solutions for the future that will be acceptable to everyone involved, and will often work where all other approaches have failed. This is why a wide range of public organisations recommend that people use mediation. 

Threats or violence

Mediators must make sure that mediation discussions are fair and that everyone feels safe. Mediators will consult with both parties at the beginning of the process to ascertain if there has been abuse or violence and any charges pending. 

If so then we are unable to continue with the process. 

When it is suitable for Mediation

Most kind of disputes can be mediated provided that those involved want to find a way forward. Mediation is especially suitable when the aim is to maintain good family relationships, sustain employment relationships and to live life in neighbourhoods and at school without out conflict or fear.  

Bringing someone to the meeting.

Mediation is often successful when those actually in conflict work directly with the mediator to resolve it, especially if you need to live together or work together in the future. Experience shows that you are then able to convey how you feel. Open discussions in a controlled environment with the mediators ensures fairness and appropriate behaviour - this can be key to sorting things out.

You can bring someone to the meeting but you must tell us prior to the meeting as those involved must know who will be attending. 

Useful contact numbers for Anti Social Behaviour and Estate Management:

All enquiries:01786 404040

Safer Communities: 01786 233533

Out of Noise Hours Team:07717544926

Police Scotland:101 and if Emergency 999

Or you can email us: