Tell Us Once

Tell Us Once is a new service introduced in Scotland, England and Wales which helps you tell the government just once about the birth of your baby or about a person's death.

Stirling Council started offering 'Tell Us Once' in October 2011 by the Registration service and have had very good feedback.

Births

If you've just had a baby, we can help you tell the people who need to know.

When you have a new baby, there are lots of things that need to be done. One of these things is contacting the government departments and local council services that need to be told about the birth. Until now, you had to contact all of them individually. We’re providing a free service which can help you give the information to the Department for Work and Pensions.If you want, they can then pass this information on to a number of other organisations.

It's important these government departments and services are notified as soon possible as it may affect your entitlements, such as Child Benefit, Working Tax Credits or Child Tax Credits. We want to make this easier for you, so if you want to use the service after registering the birth we will ask you some simple questions.  This means that you won't have to send a copy of the birth certificate in the post as we will contact the organisations that need to know on your behalf.

Using this service can, where certain conditions are met, help to speed up an application for Child Tax Credit or Working Tax Credit with HMRC if you are receiving benefits that relate to your income (e.g. Income Support, or some types of Jobseekers Allowance or Employment and Support Allowance).

How you can contact us to use the service

When you call to register the birth you will automatically be offered the service immediately after registration.  As some of our offices are appointment only, you may wish to phone in advance to arrange an appointment.

What happens to the information?

The following organisations can be contacted if you ask us to:

  • Department for Work and Pensions - Jobcentre Plus
  • Housing Benefit Office
  • Council Tax Benefit Office
  • Library Services
  • Children's Services (Family Information Services)
  • HM Revenue and Customs (HMRC) - Child Benefit, Child Tax Credit or Working Tax Credit

Information you will need to use this service

It will help if you have the following information with you when you use this service:

  • Birth Certificate (you may be registering the birth directly before you use this service)
  • A completed claim for for Child Benefit (if you are making a claim)
  • the parent/s named on the birth register's National Insurance number/s and/or date of birth, address and telephone number
  • Details of any benefits the parent/s named on the birth register (if they live in the same household), including their National Insurance number and/or date of birth and information about any benefits they may be receiving.

You will need to get the permission from these people to tell about them before you us the service.

How we will treat the information you give us

The information you give will be treated securely and confidentially. The organisations who are contacted will use the information to update benefits, credits or help to start up services. They may use this information in other ways but only as the law allows.

Additional Services

If you wish, we may be able to share the information you give us to update information held by other council services

Deaths

When someone has died, we can help you tell the people who need to know.

When someone has died, there are lots of things that need to be done at a time when you probably least feel like doing them.  One of these is contacting government departments and local council services that need to be told.

Stirling Council are providing a free service which will make things easier.  This service means that you can just tell us and these organisations will be contacted.

How the service can help you

When someone has died, their death needs to be registered with the Registrar.  Once that's done, several other organisations may have to be contacted and given the same information.

We can help you to give the information to the Department for Work and Pensions and they can pass on this information to a number of other government departments and local council services for you.

How you can contact us to use the service

Once you have registered the death with a registrar there are a number of ways you can use the service:

In Person - when you call to register the death you will automatically be offered the service immediately after registration.  You may wish to phone in advance.

By telephone - if you would like to speak to someone on the phone, please call the Department for Work and Pensions on 0800 085 7308. The lines are open Monday to Friday between 8am and 8pm.  This number is free to call from a BT landline but other providers, including mobile phone providers, may charge you.  If you don't speak English, call on 0800 085 7308 for an adviser and an interpreter to call you back and help you.

How we will treat the information you give us

The information you give will be treated securely and confidentially.  The organisations who are contacted will use the information to update records; to end services, benefits and credits as appropriate; and to resolve any outstanding issues.  They may use this information in other ways but only as the law allows.

What happens to the information?

It is possible to report the death to these organisations and services if you decide if you decide to use the service:

Local Councils

  • Housing Benefit Office
  • Council Tax Benefit Office
  • Council Tax
  • Collection of payment for local services
  • Libraries
  • Electoral Services
  • Blue Badge
  • Adult Services
  • Children's Services
  • Council Housing

Department for Work and Pensions

  • Pension, Disability and Carers Service
  • Jobcentre Plus
  • Overseas Health Team

HM Revenue & Customs

  • Child Benefit
  • Child Tax Credit or Working Tax Credit
  • Personal Taxation

Identity and Passport Service

Driver and Vehicle Licensing Agency

Ministry of Defence, Service Personnel and Veterans Agency

  • War Pensions Scheme

Additional services

If you wish, we may be able to share the information you give us to update information held by other local council services.

Information you will need to use this service

It will help if you have the following information with you about the person who has died when you use this service:

  • Their National Insurance number and date of birth
  • Details of any benefits or services they were receiving
  • Their death certificate
  • Their driving license or driving license number
  • Their passport or passport number and town/country of birth

We may also ask you for the contact details for:

  • Their next of kin
  • A surviving husband, wife or civil partner
  • the person dealing with their estate

You must obtain the permission of the persons listed above if yo are going to provide us with information about them.

Next of kin

If you are the next of kin (closest relative by blood or marriage to the deceased), your entitlement to benefits may change so please have your own National Insurance number and/or date of birth with you when you contact us.

If you are not the next of kin or the person who is dealing with the deceased's estate (the person sorting out their property, belongings and money), you can still use the service if you have their permission to provide their details and act on their behalf.

Privacy

This service is committed to ensuring your information is protected. Our privacy statement tells you how the information you provide when you use this service will be used and protected.  Ask the Registrar if you wish to see the full privacy statement.

Please remember that it is your responsibility to ensure that all organisations that pay you a benefit/credit or provide a service to you, have the correct and up to date information about you.