Customer First

Help and advice on all kinds of Council services is available at our city centre one-stop shop.

Customer First - Location

Customer First
1 – 5 Port Street

Open 9 am - 5 pm, Monday to Friday

Tel: 0845 277 7000
Mobile users please call 01786 404040

Stirling Credit Union

Credit Union moved to 10 Spittal Street, FK8 1DU. (next to Crossed Peels). No change to email or telephone number, opening hours remain the same for the time being.


Tel:01786 233937



Opening times Mon-Fri - 10am-4pm

Customer First services

  • Payments
  • Housing,council tax and benefits, homelessness, housing benefit, rent and repairs,landlord registration, money advice
  • Education- including EMA applications, placing applications, footwear and clothing grants
  • Employability Services
  • Environmental health, pest control
  • Family history, research
  • Fishing permits
  • Grants for disabled adaptations
  • Grass cutting requests
  • Equipment hire, hire of community and school facilities
  • Planning,building control and licensing
  • Parking fine payment, parking residents’ permits
  • Registration of births, deaths, marriages and civil partnerships
  • Roads and street lighting repairs
  • Waste collection, special uplifts, recycling