Customer First

Help and advice on all kinds of Council services is available at our city centre one-stop shop.

Customer First - Location

Customer First
1 – 5 Port Street

Open 9 am – 5.30 pm, Monday to Friday

Tel: 0845 277 7000
Mobile users please call 01786 404040

Stirling Credit Union

Credit Union move 4/7/17 to 10 Spittal Street, FK8 1DU. (next to Crossed Peels)

The office will be closed from noon on Friday 30/6/17.

No change to email or telephone number, opening hours remain the same for the time being.


Tel:01786 233937



Opening times Mon-Fri - 10am-4pm

Customer First services

  • Payments
  • Housing,council tax and benefits, homelessness, housing benefit, rent and repairs,landlord registration, money advice
  • Education- including EMA applications, placing applications, footwear and clothing grants
  • Employability Services
  • Environmental health, pest control
  • Family history, research
  • Fishing permits
  • Grants for disabled adaptations
  • Grass cutting requests
  • Equipment hire, hire of community and school facilities
  • Planning,building control and licensing
  • Parking fine payment, parking residents’ permits
  • Registration of births, deaths, marriages and civil partnerships
  • Roads and street lighting repairs
  • Waste collection, special uplifts, recycling