Customer First

Help and advice on all kinds of Council services is available at our city centre one-stop shop.

Customer First - Location

Customer First
1 – 5 Port Street
Stirling
FK8 2EJ

Open 9 am – 5.30 pm, Monday to Friday

Tel: 0845 277 7000
Mobile users please call 01786 404040
Email customerfirst@stirling.gov.uk 

Stirling Credit Union

Tel:01786 233937

Email: info@stirlingcreditunion.co.uk

Website: www.stirlingcreditunion.co.uk

Opening times Mon-Fri - 10am-4pm

HM Revenue & Customs

Information about the UK's customs and tax

HMRC (tax office) available 9am - 4.30pm, Thursday and Fridays. Customers need to phone HMRC direct as they only deal with telephone communication, their numbers are:

Tax - 03002 003 300/0300 200 3319
Tax Credits - 0345 300 3900/0345 200 3909
Child Benefit - 0300 200 3100/0300 200 3103
Self Assessment - 0300 200 3310/0300 200 3319 

Customer First services

  • Payments
  • Housing,council tax and benefits, homelessness, housing benefit, rent and repairs,landlord registration, money advice
  • Education- including EMA applications, placing applications, footwear and clothing grants
  • Employability Services
  • Environmental health, pest control
  • Family history, research
  • Fishing permits
  • Grants for disabled adaptations
  • Grass cutting requests
  • Equipment hire, hire of community and school facilities
  • Planning,building control and licensing
  • Parking fine payment, parking residents’ permits
  • Registration of births, deaths, marriages and civil partnerships
  • Roads and street lighting repairs
  • Waste collection, special uplifts, recycling