Customer Service Standards
The Customer Service Strategy sets out our commitment to listen, deliver services to a high standard and endeavour to improve satisfaction by ‘Getting It Right First Time’.
This leaflet sets out our draft customer service standards. It is intended that having these new, consistent standards will make it clearer for staff and customers what can be expected. We will monitor our performance against these standards and publish the results.
In addition to these standards, some of our Services have specific statutory or policy timescales, service delivery standards and requirements. These are shown below.