Internet service standards
The content on our websites, including all images, data, layout and design, is provided for information purposes and for personal, non-commercial use only.
The use of and access to the information is regulated by intellectual property rights (copyright). No part of these sites may be copied or adapted without written permission.
We aim to make our website available 24 hours a day, seven days a week although, occasionally, there will be short periods when the site is unavailable. This may be due to essential maintenance or circumstances beyond our control. We use a website monitoring service provided by Pingdom to check that the site is available and performing satisfactorily.
We use Google Analytics to track the amount of visitors the website(s) receive each month. A summary of this information is publically available on our web statistics page.
All information contained on our websites is, to the best of our knowledge, correct at the time of updating. The website is checked on a regular basis and updated but we cannot accept responsibility or liability for any loss, damage or inconvenience which may arise from the use of the information provided.
Links are provided to external sites that we considers may be of additional benefit and interest to our customers. We do not endorse the information, products or services offered by these sites and do not carry out ongoing quality control of these sites and cannot accept responsibility for any actions arising from their use or for the content of further links leading from them.
Privacy & GDPR (General Data Protection Regulations).
How we use your information.
We do not require you to submit any personal information to visit the site. We will only ask for information which is relevant or required for the provision of our online service and this is optional, many of our online forms can be completed anonymously, in some cases where it concerns your address ie requesting a new bin, housing repairs etc we would require your address information. Your information may be used in different services within the council but will not be passed on to third parties for commercial purposes. For more information on how we use personal data, see Data Protection with information on GDPR (Generel Data Protection Regulations).
We use Google Analytics on our website. Google Analytics creates a cookie to enable us to evaluate your use of our websites and create reports on the use and activity on the site.
To opt out of being tracked by Google Analytics across all websites, you can also download a tool provided by Google.
Web systems used by Stirling Council which require the transfer of sensitive personal data such as payment card details have been placed in a secure area.
Payment card details
Payment card details are entered directly onto an encrypted website and hosted by us. This facility is provided by an authorised third party supplier whose application operates full commercially accepted security procedures to protect your transaction.
In developing this web site we have ensured that it can be viewed equally well via PC/Mac/Linux platforms, and that it works with the most popular browsers
- Microsoft Internet Explorer version 7+ (Internet Explorer 6 unsupported)
- Mozilla Firefox 3+
- Safari version 5+
- Opera version 10+
- Google Chrome
Any dealings with Stirling Council will be in compliance with the Data Protection Act in relation to the processing of personal data.