Stairlifts

Stairlifts can help people to stay safe and independent within their own home.  Stairlifts can be fitted privately with or without grant support, installed through the Help to Adapt scheme, or installed by Stirling Council.  The following information will help you to contact the right people to help you request a stairlift, repair a stairlift, find out about maintenance or arrange the uplift of a stairlift.

Requesting a stairlift

Privately funded stairlifts

If you are a homeowner, you could:

  • choose to arrange a private installation
  • install through Help to Adapt, a Scottish Government initiative supported by Link Housing
  • seek grant funding (such as a home improvement grant) to arrange installation.  Contact Social Services as we will be required to assess your needs.  If you are eligible for support, we will refer your application to a Grant Officer to discuss your application.  Please note if your grant submission is successful, the stairlift will be deemed a privately funded stairlift.  The Council will have no responsibilities for maintenance or servicing of the stairlift.

Council funded stairlifts

If you live in a Council house, contact Social Services.  We will arrange to assess your needs and establish if you are eligible for support.  If you already have a stairlift in place, but feel that it no longer meets your needs, we can also re-assess your needs.

Maintenance

Once a stairlift is installed, stairlifts fitted by Stirling Council or funded by Stirling Council (note this does not apply to grant-funded stairlifts) have a maintenance contract from our partners Cordia.  Cordia will arrange to undertake a service twice annually to ensure your stairlifts' performance is maintained. 

If you have purchased a stairlift privately, through Help to Adapt or received grant-funding, we would encourage you to ask the installer about service contract options.

Breakdowns and repairs

Most stairlifts will feature a label attached to the stairlift with the product name, serial number and a phone number for contacting if you experience a breakdown or require a repair.

Privately funded stairlifts

If you have purchased a stairlift privately, through Help to Adapt or received grant-funding, then you are responsible for dealing with any malfunctions or repairs and associated call-out fees.  If you have recently purchased a stairlift, or you have a service contract in place, you may have access to a breakdown service.  Please contact your installer for further information.

Council funded stairlifts

Stairlifts fitted by Stirling Council or funded by Stirling Council (note this does not apply to grant-funded stairlifts) will be covered by the installer during the warranty period.  Check the sticker attached to the stairlift to call during breakdown or repairs.

Outwith this period, a service contract will be in place from our partners Cordia.  If you experience a breakdown, please call Cordia's office "Equipu" directly on 0141 287 6300.  The will arrange an engineer from Handicare to attend.

Please note that our service contract does not cover any damage caused through misuse of a stairlift.  Any such costs would be incurred by the Service User.

Uplift

  • If you have a Council funded stairlift and no longer require it, please contact Social Services to arrange uplift.
  • If you have a privately funded stairlift and no longer require it, then it is your responsibility to arrange uplift.  If you have a straight stairlift and would like to donate it to Social Services, please contact us and we will arrange for uplift.

Who to contact

Cordia

Cordia are contracted to provide maintenance and servicing of Council-funded stairlifts.

  • Tel: 0141 287 6300
  • Office hours: Monday - Thursday 08:30-16:30, Friday 08:30-15:30

The above number can be used out-with these times for emergency service requests.

Social Services

Social Services can assess your needs for stairlifts.

  • Tel: 01786 233759 (during office hours)
  • Office hours: Monday - Friday 09:00-17:00

For homeowners

For homeowners considering privately funding a stairlift, you may also wish to consider the following options which do not require Social Service involvement:

  • contacting your preferred stairlift provider directly for assessment
  • finding out more about Help to Adapt

Notes

If you have a Council funded stairlift and need to move the stairlift for any reason, for instance installing new flooring on the stairs, please contact Cordia prior to flooring installation.  Please note that any costs for uplift/refitting of the stairlift would be incurred by the Service User.

If you have a privately funded stairlift and need to move the stairlift for any reason, for instance installing new flooring on the stairs, the individual will be responsible for arranging temporary uplift and reinstallation of the stairlift.