Wheelchair, scooter and ramp information

Manually propelled or powered wheelchair

The NHS provides wheelchairs for those who need them.  If you feel that you need a wheelchair, please contact your local General Practitioner or health centre for an assessment.

Scooter

Both the Council and NHS do not provide scooters.  You can purchase a scooter privately or through the Motability scheme.

I'm having difficulty accessing my home

If you are having difficulty accessing your home, find out more about Equipment and adaptations.  There are a range of aids which may help you to access your home such as hand rails, step alterations or ramps.   You may require a care assessment.

The Council will not provide a ramp if you have purchased a scooter privately or through the Motability scheme.

If you want to install a ramp privately you will need to contact one of the following:

Council house

Contact Housing services on 01786 404040

Rented accommodation

Contact your landlord for further information

Owner-occupier accommodation

You may require planning permission prior to installing a ramp.

Storing my wheelchair/scooter

Both the Council and NHS do not provide storage for your scooter.  If you don't have space within your home and wish to build a shed or garage you may need planning permission and/or consent.  This depends on the type of house you have:

Council house

Contact Housing services on 01786 404040

Rented accommodation

Contact your landlord for further information

Owner-occupier accommodation

You may need planning permission prior to installing a ramp.

Repairing or servicing your wheelchair/scooter

If the NHS has provided your wheelchair, then you should contact the wheelchair provider - this will be noted on your wheelchair.  If you have purchased a wheelchair/scooter privately, you may wish to contact your supplier for servicing/repair.  If you have purchased via Motability, servicing and repairs are covered through the lease of the vehicle.

Complaints

If you are not happy with our service and wish to complain about us, please look at our complaints procedure which provides information about who to contact and how your complaint will be addressed.