Housing - repairs to council property

Responsive Repairs

Responsive repairs are best reported to our dedicated Repairs Team, you can report a housing repair online.

The repairs team will ask you for details of the repair and in most instances will then offer you an appointment.

Our heating engineers can offer appointments 7 days a week and up to 9pm at night.

All other appointments can be either in the morning between 8am - 12pm or in the afternoon between12pm - 4pm, Monday to Friday.   Once your repair is complete, you can tell us "How Did We Do?" by completing our short questionnaire .

You can change your appointment at any time by contacting us.

Our timescales are governed by the Repairs Policy, these are

  • Emergency
  • Appointment
  • Non-appointed routine repairs
  • Shared responsibility
  • Complex Repairs

We are committed to providing you a service with standards.  You also have some responsibilities with regards to repairs. 

Please see the attached policy leaflets for information.