Multiple occupancy homes - advice and support
Houses in Multiple Occupation (HMO)
The Council is required by law* to license any House in Multiple Occupation which is the principal residence of three or more unrelated persons. The aim of the licensing system is to increase the protection for tenants and neighbours by making sure accommodation is safe well managed and of good quality.
- shared flats and houses
- lodgings and communal accommodation such as student residences and hostels.
How to object or complain
When either a new HMO or a renewal licence is applied for, a 'site notice' must be displayed for a period of 21 days. This should be at an external location in close proximity to the property, so as to ensure members of the public are able to view it clearly.
Anyone may object to a licence application
For an objection to be Valid it must be for specific reasons. The following are examples of common Specific objections which the Regulatory Committee will consider:
- The applicant is not a fit and proper person to hold a licence.
- Repeated water leaks from HMO
- Repeated unruly/anti-social behaviour of tenants
- Repeated noisy parties
- Noise nuisance due to impact noise caused by sanded floorboards.
- Possible fire hazards
- Lack of proper refuse storage or presentation
Having considered the objection the Regulatory Committee will come to a decision on the licence application.
Granted Applications: A condition of licence requires the licence holder to give notice in writing to every occupier of premises in the same building and the occupiers of adjoining premises which share a common wall, advising them of the name of the licence holder or managing agent, a contact address, daytime telephone number and emergency telephone contact number.
It is recommended that a record is kept of specific complaints regarding a licensed HMO which can be considered should you wish to object at the renewal of licence stage.
Who can I contact for information or advice?
Tel: 01786 442610/443290/443214
Anyone may complain about a licensed or unlicensed HMO at any time, should they consider it to be causing either undue public nuisance, is a threat to public order or safety, or the owner, landlord, manager is no longer considered a fit or proper person.
Officers will investigate and where appropriate attempt to resolve any matters where possible. In the more serious cases, enforcement action will be considered.
Please Note: all complaints should be made to the above address:
When you have gone through our complaints process, you have the right to take your complaint to the Scottish Public Services Ombudsman at 4-6 Melville Street, Edinburgh EH3 7NS, Tel: 0870 011 5378
You can get this information on tape, in Braille, large print and various
If you need this information in a different language please phone 01786 432040 and arrangements will be made to have the relevant information provided.
Application Form - HMO