Special / bulky uplifts


We provide a chargeable collection for bulky household waste that cannot be disposed of in your general waste bin. 

Before disposing of any bulky items outside, please consider whether they can be reused. You can donate usable items to local charity organisations:

  • National re-use phone line This phone line and website service easily allows you to pass on household items to be used again. The re-use phone line works with community-based reuse organisations, local authorities and partners across Scotland to provide the public with a free collection service for unwanted items.
  • Salvation Army furniture project Stirling - please call 01786 479262
  • Stuff for Free sites - Give and get stuff for free with Stirling Freegle. Offer things you don't need, and ask for things you'd like. Don't just recycle - reuse with Feegle  Stirling City Freegle
  • Household Waste Recycling Centres - you can dispose of a variety of items, free of charge, at any of our three Household Waste Recycling Centres (tips)

What do we collect?

Domestic fridges and freezers (empty) Carpets, rugs and lino (cut up into 4ft bundles and tied in rolls)

Sofas and chairs

Furniture, e.g. wardrobes, tables Prams and pushchairs Large toys, bikes, golf clubs
Televisions Dishwashers and washing machines Cookers 

What can't we collect?

Vehicle parts or tyres Black bag waste

Windows and doors

Garden waste or soil Bricks, slabs, rubble, stones Gas cylinders and oil tanks
Bathrooms and kitchens fittings, e.g. from a renovation project Garden sheds Fencing
Storage heaters DIY or demolition debris Asbestos
Coal bunker Commercial waste (includes fridges)  

How much does it cost?

A standard bulky uplift (up to 5 household items, or 6 if one is a fridge) costs £42.10.  Any additional items will be charged based upon an assessment and charges for these will depend on the type of items being uplifted.

If all members of the household are over 65 years old we will collect up to two bulky uplifts, free of charge each year.  Only one exempt uplift can be booked at a single time and any additional uplifts will be chargeable.

Domestic fridge freezers are collected free of charge.

How do I pay for my uplift?

Payments can be made using a debit or credit card by calling our contact centre on 01786 404040

All payments must be paid in full by 12noon on the day before your uplift is due to take place.

Your collection

An advisor will let you know when your collection is scheduled to take place.  All items should be presented on the kerbside outside your property by 7am on your collection day. We are unable to collect any items from inside your property, garages, sheds, gardens or closes.

Only items requested and noted in the initial enquiry by the contact centre will be collected.  Any additional items will be left.

Why didn't my collection take place?

Where items are not presented as described when our crews arrive to collect them they will leave a calling card at your property.  The contact centre will be notified and we will rearrange the uplift.  Please note that we will only attend a maximum of twice to collect your items.

Please note that no refunds will be given for paid bulky uplifts that are not presented.

What happens if the service is running late?

If the service is running late and your uplift has not be carried out on the scheduled day we will endeavour to keep you informed of any changes, including information of when we will attend. This may require you to remove your items from kerbside until we are able to collect them.

What happens to my items after they've been collected?

Where possible bulky items separated to ensure they can be reused or recycled.