Trading standards - advice and support

Consumer advice

We offer a Consumer Advice service to provide information on consumer related civil law. Our officers can advise you about your legal rights and suggest how best to resolve your complaint.  This service is provided for residents and businesses in the Stirling Council area.

Please Note, we can -

  • provide impartial advice on consumer law and your rights;
  • suggest appropriate courses of action and how to pursue your rights;
  • advise on court procedure;
  • investigate, if the criminal laws we enforce may have been contravened.

But, we cannot -

  • obtain a refund for you, or take court action for you;
  • recommend particular businesses or tell you which particular businesses to avoid;
  • investigate complaints about food hygiene or food standards.  This is dealt with by Environmental Health.  Contact them on 08452 777 000.

If either you or the supplier are based in the Stirling Council area you can -

  • Contact us for consumer advice (contact details below)

If neither you nor the supplier are based in the Stirling Council area you can -

  • find contact details for your local Trading Standards service at the Trading Standards Institute website, or
  • go to the DirectGov website for a range of consumer advice topics, or
  • speak to a Consumer Direct advisor on 08454 04 05 06.

For Europe-wide consumer advice see the UK European Consumer Centre provided by the Trading Standards Institute

To search for information about a European website see Howard provide by the Trading Standards Institute

 

Contact us at:

Trading Standards
Viewforth
14-20 Pitt Terrace
STIRLING FK8 2ET

Tel :  08452 777 000  or  01786 443322
Fax :  01786 442927

e-mail : Consumer Advice  consumeradvice@stirling.gov.uk

 

 

Further information…