Care at home

Care at Home services support individuals to be safe and independent within their own home and within their community.  If an individual is eligible for Care at Home services, we will establish the most appropriate support to keep an individual safe and independent at home and within their community.   This could be to:

  • re-assess support needs
  • support a safe return home after a stay in hospital
  • arrange ongoing support

Requesting care at home services

A referral is required for care at home services.  Referrals can be made by contacting us for a care assessment or by contacting your General Practitioner.

Assessing your care at home needs

We may work with an individual to set specific goals throughout their assessment period which may last up to 6 weeks.  During this time we will work with the individual to help them remain at home and reach their own personal outcomes, such as remaining safe and independent at home.

The support we provide is practical.  For example, we can arrange for equipment to be fitted in an individual's home to help them with their everyday tasks.  We also suggest other services which may provide additional support and will refer for further assessment if required.

Self Directed Support leaflet At the end of the assessment period, an individual's outcomes may include:

  • being independent without any requirement for further support
  • identified care needs which require ongoing support at home.

If ongoing support is required, we will work with the individual to discuss their options to arrange ongoing support through an external care agency.  The Self Directed Support brochure explains more about the options available.

Contributing to your care

During the assessment period for care at home, there will be no charge.  However, if an individual is assessed as requiring ongoing support, they will be charged in accordance with our Social Care charging policy.   Find out more about contributing to your care.


Our complaints procedure provides information about who to contact and how complaints will be addressed.

Crisis care

If you, or someone you care for, has a short-term acute illness which has led to a deterioration in ability or you have experienced the illness or loss of an informal carer, we can provide crisis care for up to 72 hours.  If emergency support is required out-with office hours, please contact our out of hours emergency service.

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