Public Performance Reporting for Transport

Customer Service

The Roads and Transport Service are committed to delivering a best value service for all users of our road network. We want to share with our customers and partners how well we are doing in meeting our key performance measures and standards.

Performance Measure 2010/11 2011/12 2012/13 2013/14 2014/15

% of customer enquiries/requests for service closed off within Council's own identified response times.

70% 61.25% 72.76% 82.23% 84.26%

Carriageways

The road network is the largest and most visible community asset that the Council is responsible for. It is used daily by the majority of people and is fundamental to the economic, social and environmental well being of our communities. It helps to shape the character and quality of the local areas that it serves and makes an important contribution towards the delivery of the Council’s vision, values and strategic priorities.

 

Performance Measure 2010/11 2011/12 2012/13 2013/14 2014/15
% of Cat 1 defects made safe within response times 61% 30.99% 39.43% 53.16% 63.18%
% of safety inspections completed on time 63% 33% 100% 73% 78%
% of carriageway length to be considered for maintenance treatment 44% 42% 41% 42% 43%
% of carriageway length treated 3.48% 4.92% 5.26% 3.06% 3.65%

Footways

The footway, footpath and cycleway network is made up of a series of different types ranging from heavily used footways in urban shopping areas to infrequently used rural footpaths and cycleways.

Performance Measure 2010/11 2011/12 2012/13 2013/14 2014/15
% of Cat 1 defects made safe within response times.  70% 28% 34% 64% 62%
% of safety inspections completed on time.  Not Known 17% 100% 67% 83%
% of footway length to be considered for maintenance treatment.  Not Known 2.80% 6.75% 4.0% 3.52%
% of footway length treated.  1.89% 4.66% 4.63% 0.69% 1.25%

Structures

 

The Council has an established and ongoing 'Bridge Assessment and Strengthening programme'.  Strengthening and replacement of structures that have either failed the load assessment or where significant deterioration of the bridge fabric has occurred are prioritised,with the highest priorities funded from the capital budget allocation.  Safety is a major aspect of the management and maintenance of road structures. Load assessments and regular inspections of these structures can give early warning of problems that require urgent rectification or alternatively the imposition of safety measures, such as the implementation and enforcement of weight or lane restrictions. 

 

Performance Measure 2010/11 2011/12 2012/13 2013/14 2014/15
% of principal inspections carried out on time  0 100% 100% 67% 34%
% of general inspections carried out on time 97% 100% 100% 109% 105%
Bridge Stock Condition Indicator - average BSCIav. Not Known 81% 78% 80% 80%
% of Council owned bridges failing European standards. Not Known 7.64% 7.53% 7.23% 7.27%

BSCIav: Bridge Stock Condition classed as average
BSCcrit: Bridge Stock Condition classed as critical

Traffic Management 

As the traffic on our roads continues to increase, traffic management infrastructure is critical to ensure the continued safe passage of all road users. 

 

Performance Measure 2010/11 2011/12 2012/13 2013/14 2014/15
%  of traffic signal faults rectified within target time (48hours) 86% 95% 80% 92% 93%

Road Safety

In 2009 the Scottish Government published Scotland's Road Safety Framework to 2020 'Go Safe on Scotland's Roads its' Everyone's Responsibility, a document that set the first national casualty reduction targets specific to Scotland and perhaps more importantly, an overall road safety vision. Table 1 shows the targets for 2020 and the milestones for 2015 against the baseline five-year average for 2004-2008.

Casualty Reduction Targets for 2020  2015 Milestone % reduction 

2020 Target

%reduction

 

People killed 30 40
People seriously injured 43 55
Children (aged <16 ) killed 35 50
Children (aged < 16) seriously injured 50 65
Slight Injury Rate (per 110Mvkm) 5 10

Street Lighting

The Council has responsibility for maintaining the areas 14770 lighting columns. The Council aims to respond to lamp outages within 7 working days. The table below shows the current performance indicators for street lighting.

 

Performance Measure 2010/11 2011/12 2012/13 2013/14 2014/15
Routine, day to day faults as a % of street lighting stock 22% 23% 21% 14% 25%
% of repairs within 7 days.  96% 58% 56% 85% 94%
% of lanterns dark on any one evening.  Not Known 0.53% 1.22% 1.55% 1.45%

Winter Service

The Winter Service forms an integral part of the management and maintenance of Stirling Council's road network. Stirling Council, by virtue of the Roads (Scotland) Act 1984, has a statutory duty to take such steps as it considers reasonable to prevent snow and ice or indeed the consequences of any other weather condition endangering the safe passage of vehicular and pedestrian traffic over it's public roads.

Performance Measure 2010/11 2011/12 2012/13 2013/14 2014/15
Total Salt Used for Winter Treatment (Tonnes) 9664 3973 8193 4248 6708
% Priority routes completed on time 100% 100% 100% 100% 100%

% of carriageway network subject to precautionary salting treatment

41% 41% 41% 45% 45%

Contribution To National 2020 Casualty Reduction Targets

Accidents on our roads are rare and often random events. To ensure that we get a good idea of actual accident and casualty patterns, five-year averages are used for comparison to reduce the effect of random variability.

 

Target 2004-08 ave 

2009-13 ave 

 

% change  2013
People killed 7.2 4.6 -36.1 4
People seriously injured 81.0 58.8 27.6 68
Children (aged <16 ) killed 0.4 0 -100 0
Children (aged < 16) seriously injured 6.4 3.4 -49.9 3
Slight Casualty Rate (per 110Mvkm) 24.9 20.23 -18.9 19.37
Slight Casualty 303.2 275.0 -18.8 232