To adhere to these national guidelines we have taken the difficult decision to reduce or close some services. You can keep track of these service disruptions on this page where daily updates will be provided.
We hope to be able to resume or restore any affected services, or make alternative arrangements as soon as possible and apologise for any inconvenience caused.
We encourage communities to continue to support each other during this unprecedented national emergency and global pandemic.
The NHS Inform website is producing regularly updated guidance on COVID-19 and we advise this is the best resource to find the latest information and advice.
The NHS have also provided a British Sign Language video explaining steps you can take to help avoid infection from Coronavirus (COVID-19) and self-isolation advice.
Residents in need of care, essential supplies or support can contact 01786 404040 and have their requirements formally recorded by Stirling Council’s community response teams. You can also fill in our Support for People online form.
Payments, General Enquiries and Customer Services
Response times for our enquiries, complaints and customer services teams will be slower as we focus on emergency contacts.
If you normally pay your Council Tax in person, and are unable to do so because of the Coronavirus, we would ask:
- Those who are able to pay set up a direct debit through an online account
- Those who already pay online continue to pay their instalments
- Those who can only pay in person make payments when it is safe to do so, and set aside the funds to catch up with overdue instalments at that time
- If you cannot afford to catch up with instalments, or if you have seen a reduction in household income, let us know and we can spread payments from June to March, rather than April to January.
- Call 01786 233210 to discuss arrangements or set up a direct debit.
Households with a low income may be entitled to a Council Tax Reduction. Check www.stirling.gov.uk/ctr to see if you are eligible.
For existing Direct Debit payers, instalments will be deducted on the date(s) previously notified. Those moving to Direct Debit as they can no longer pay in person will receive confirmation of their instalment dates in advance of first payment.
The main Council office at Old Viewforth is closed to the public and Customer First closed as of 5pm on Wednesday, 18 March.
If you need to make a payment and are able to make it online please refer to the “Request / Report / Pay” section on the Stirling Council website homepage. For any other queries please visit the Contact Us section to get in touch.
Harm reduction services: If you are worried about your own or another person’s substance use, please contact Change, Grow Live (CGL) for support on 0808 1962188. If you are concerned about someone else’s drug or alcohol use then Forth Valley Family Support Service (FVFSS) can also help. Call the Family Support Development Officer on 07484024407.
Forth Valley Recovery Community (FVRC) is a community of people committed to supporting recovery from substance use. During this time, telephone support will be available via Tom Bennett - Tel 07920 234694 or Becky Wood - Tel 07920 576375
Advice and Welfare Reform: The team will continue to provide money, debt and benefit advice, through a limited phone service, Please call 01786 233528 and leave your name and telephone number, or email your details to email@example.com
Scottish Welfare Fund: The Council expects to receive an increased number of Scottish Welfare Fund applications during the period of the Coronavirus disruption, and the Scottish Government has provided councils with significant additional funding to support this expected increase. Stirling Council has made arrangements to ensure that those in need of the support receive it within our normal quick timescales.
All public toilets are closed.
Education and Children
Please visit our dedicated page for all information on Education, Children and Families.
Support for People
Residents in need of care, essential supplies or support can contact 01786 404040 and have their requirements formally recorded by Stirling Council’s community response teams. Information will then be filtered and triaged before being passed to officers deployed in each Council ward, ensuring help and assistance is provided to those who need it most during the Coronavirus crisis.
The support line will be staffed seven days a week between 8am and 8pm.
You can also fill in our Support for People online form.
Advice Services have provided a dedicated page that provides useful information and links in relation to benefits and support you can apply for during this pandemic.
Information for Tenants
Sheriff courts are now dealing only with urgent civil business, and all eviction and rent-arrears cases have been put on hold until further notice. If Stirling Council has raised a court action against you for not paying your rent or other violations of your tenancy, please contact your housing officer for further information.
If you are facing financial difficulty due to the impact of COVID-19, please contact your housing officer who will be able to provide advice and support, including financial support to help you sustain your tenancy.
Housing Team: Our Housing Officers and Income Maximisation Officers will be offering a telephone service for urgent enquiries but visits will only be carried out if an emergency occurs. The team can be contacted on 01786 404040 (Option 2 during office hours)
Housing Allocations: Our Allocations Team have a limited service at this time. We are still letting properties but are prioritising urgent cases to assist in preventing homelessness. The team can be contacted on 01786 404040.
Housing Repairs: Our teams will be carrying out emergency repairs only. If you have an emergency repair, please contact us on 01786 404040 and a member of our team will assist you.
Information for Landlords and Letting Agents
In common with all other Scottish Local Authorities, Stirling Council, have been asked to circulate some information in relation to COVID-19.
With this in mind please see below a letter from Kevin Stewart, Minister for Local Government, Housing and Planning which sets out the Scottish Government's position following yesterday afternoon’s statement (18/03/20) by the Aileen Campbell MSP, Cabinet Secretary for Communities and Local Government.
Kevin Stewart Minister for Local Government: Letter to Landlords and Letting Agents
Food Standards Scotland has produced helpful information for consumers and businesses on handling food products during the Coronavirus Pandemic.
The Council’s Street Cleaning team is providing a much-reduced service due to staff absence and staff redeployment to vital services.
Bins and Recycling
Following the announcement from the UK and Scottish Governments on Monday, 23 March, a series of temporary changes have been made to residential and commercial waste and recycling collections. These include:
Suspension: Brown bin (w/c 30 March) and glass box collections have been suspended. For households that didn’t have their brown bin emptied prior to this suspension, please return it to your bin storage area.
If your brown bin contains food and garden waste material, you may wish to store your bin in a cool area of your garden out of direct sunlight, until normal servicing resumes, or consider home composting.
Stirling Council is monitoring available workforce levels on a daily basis and live updates will continue to be provided as the situation develops. We thank you for your understanding as our bin crews and support staff continue to work hard to keep essential services running.
Special/Bulky uplifts have been suspended with immediate effect until further notice.
Changes: Blue bins will be collected once every four weeks. Collection weeks are also changing.
Grey bins (every two weeks) and green Bins (every four weeks) will still be collected.
Changes have also been made to what you can put in your bins, and safe waste presentation procedures to protect waste collection operatives.
The changes above mean only ONE bin will be collected each week until further notice.
Please note, due to health and safety reasons, additional black bags of waste will not be accepted during bin collections.
Closures: The Polmaise Depot Weighbridge Service is closed to commercial customers. Please note that the all Stirling Council Household Waste and Recycling Centres (tips) are also closed until further notice.
For full information on the temporary changes to residential waste and recycling services, please read our news story.
Commercial – The commercial service is running as normal for those businesses still operating and who have a current contract. If you are unable to run your business during this period, please email firstname.lastname@example.org to make the service aware of your situation.
Commercial/Domestic Purple Sacks – these can be purchased by calling the Contact Centre.
Parking, Roads, Transport & Enforcement
Roads Inspections: Council Officers have been in contact with contractors and remain available to assist with enquiries. Please contact DCconsultation@stirling.gov.uk
Council Officers have been in contact with stakeholders involved in current Capital Delivery projects. Officers are available to assist with all enquiries. Please contact Transportplanning@stirling.gov.uk
If your enquiry is related to our Walk Cycle Live Stirling Project please contact Walkemail@example.com
Public transport may be subject to disruption. For up to date information on bus services, please contact the operator, visit Traveline Scotland or call 0871 200 22 33
Park and Ride service changes from Wednesday 25th March until further notice:
- P1 Springkerse P&R service will be reduced to operate every 30 minutes.
- P2 Castleview P&R service will be withdrawn.
Latest changes in public transport in the Stirling Council area also available on a dedicated web page.
Please visit our website for full details. We would like to apologise for any inconvenience caused.
Car Parks at Station Road and the Meadows in Callander, and in Balmaha are closed to assist stay at home advice. The car park at Plean Country Park is now closed but the park itself remains open for exercise.
Bandeath Stray Dog Shelter will only provide a dog collection service. Any payments must be made in card by calling 01786 404040. Dogs can only be collected by prior appointment and there will be no viewings, dog purchases or volunteer walking until further notice.
The seating area and ticket office at Stirling Bus Station will be closed to members of the public from 6pm on Monday, 23 March 2020. Transport users can still board and alight service buses and tickets can still be purchased on board from the driver.
National Entitlement Card (NEC) applications
While emergency measures are being observed we stress that all government guidelines on social distancing and essential travel must be observed.
There will be no new or replacement National Entitlement Cards being processed at the moment due to a temporary suspension of card production. We apologise for any inconvenience this may cause, however, we appreciate your understanding and co-operation during this challenging time.
- If you are currently unable to obtain a card, please explain your circumstances to the driver and you will be allowed to travel.
- If you have a valid card which does not register on the ticket machine, don’t exchange your card with the driver for a 7 day temporary pass, as you will be unable to obtain a replacement card within those 7 days. You will be allowed to travel with your existing card.
- If your card has recently expired and you have been unable to get a replacement, please show your expired card to the driver. You will be allowed to travel.
Visit our website for further details.
If you have any questions or concerns these can be addressed by emailing firstname.lastname@example.org
Economic Development, Culture, Tourism and Communities
Coronavirus Business Support Fund: Stirling businesses can now apply for cash grants of between £10,000 and £25,000 as part of a new Coronavirus support fund.
These grants are for all small firms receiving the small business bonus or rural relief, and for leisure, hospitality and retail properties with a rateable value between £18,000 and £51,000. All eligible businesses will be paid within 10 days of application. To apply please complete the online form
A support hotline (01786 498496) and webpage offering business advice has been launched to support Stirling businesses and organisations during the coronavirus pandemic. As part of ongoing efforts to support businesses and workers during the Covid-19 (Coronavirus) outbreak, Stirling Council has also created a central point for any employers requiring additional staff. This free resource is open to any employer looking to recruit as increasing and changing demands affect key sectors and will be welcomed by those who have lost jobs as a result of the disruption.
Stirling Council and Stirlingshire Voluntary Enterprise (SVE) have created a web page, offering community groups, individuals and businesses the opportunity to support those most in need during the Coronavirus (COVID-19) outbreak. The site will allow communities groups and individuals to register their interest and help the local authority to co-ordinate the influx of support offers coming in from across the Stirling area.
All Stirling Council cultural facilities including libraries, mobile libraries and community centres and venues have closed. Borrowers with overdue library books, loans have been extended.
If you received replacement hearing aid batteries from our Libraries, please contact the Audiology Department at NHS Forth Valley on 01786 434171, or 01324 616191 or by email at email@example.com
The PEAK has closed to the public until further notice.
Learning and Employability: Face to face contact with participants is suspended, however, staff are continuing to engage regularly with service users via telephone and e-mail. There is very limited capacity to take on new clients, but contact should be made via telephone (01786 237517) or email and a member of the team will respond.
Refugee Resettlement: All face to face appointments with families have been cancelled and there will be no drop-in sessions for the foreseeable future. For support please contact Jonathan Sharp by telephone on 07818 520936. For emergencies, please contact Jonathan or the Stirling Council emergency number on 01786 473041 and request an interpreter.
English classes are also cancelled and alternative on line classes are being sought. More information will be provided at a later date.
All scheduled events and activities at Mugdock Country Park, including cinema showings, will be cancelled with immediate effect.
Governance, Legal & Licensing
Following the announcement on 25 March, 2020 that Registers of Scotland has been closed, all parties with a conveyancing transaction with Stirling Council should expect delays in completion of their transactions.
All Councillor surgeries have also been cancelled until further notice.
As the Council focuses resources on providing essential services and responding to the current public health crisis, it will not be possible to process licence applications within the normal timeframes. Forthcoming meetings of the Council’s Planning and Regulation Panel and the District of Stirling Licensing Board have been cancelled, until at least the end of April 2020, with further cancellation very likely.
Licence and renewal applications may still be submitted, but by email only. Forms can be downloaded from the relevant sections of the website. Once completed and signed, they should be scanned and sent to firstname.lastname@example.org
The Stirling Justice Social Work Service provides support for people subject to Community Payback Orders and Prison Through-care.
If anyone is needing any support because they, or a family member, are having dealings with the Justice System (Community or Prison) then please contact your worker directly on their mobile phone, or contact 01786 233950, so that someone can call you back.
Planning & Building
The Planning Service is being provided remotely. Unfortunately, at this time, not all officers are able to receive emails or telephone calls directly. Until this is resolved if you have tried to contact an officer but not received a reply when you expected please contact Karla Mann on 07717 545052 Tuesday, Wednesday and Thursday am.
We are continuing to receive and deal with planning applications through the Portal at: www.edevelopment.scot Unfortunately we are not able to receive or process paper submissions made through the post. Any representation or objection to a planning application should be made using the online form at View/Comment on Planning Applications - Stirling Council or by email to email@example.com
Due to the Coronavirus pandemic Council staff are now working from home wherever possible. We are trying to continue to operate as normal a service as possible but unfortunately there will be some disruptions.
As we are working remotely we can only process applications submitted electronically, therefore we would advise that you submit any applications through the e-buildingstandards portal. Unfortunately we are not able to receive or process paper submissions made through the post.
Surveyors are still available to discuss applications and you can contact them by email in the first instance.
All general site inspections have been suspended and have been replaced with the submission of alternative evidence to determine reasonable enquiry. This should be discussed with your case officer in advance. We have discontinued drain tests (necessitating a site visit) and are accepting temporary certificates in domestic situations where a final drain test is the only matter outstanding. This may enable occupation of a building allowing the contractor/agent to arrange a drain test at a later date.
In all cases all life safety matters must be satisfactorily resolved.
In an emergency situation some site inspections will be undertaken in the interests of public safety.
We are continuing to receive and issue Building Warrants and accept Completion submissions and Temporary Occupation certificates.
Unfortunately we cannot provide copy documents at this time. We can however supply you with an extract from our registers. This is a document produced from the register with all relevant information on it. We can only do these for Building Warrants/ Amendments or Completion Certificates. We will not be able to provide copy plans or any other documents at this time.
Extension to Periods of Validity
If your Building Warrant is due to expire in the next 6 months and you are concerned about the impact of COVID 19 on the construction being completed in time an Extension to Period of the Validity of The Building Warrant can be applied for. This application form can be found in the forms area of our web page. Any queries in this regard can be discussed with our duty officer or emailed to our firstname.lastname@example.org
Tree Works Applications
Please note that we are not able to accept postal submission for Tree Work Applications. We are able to accept electronic submissions at: Tree Works and High Hedge Notices
Registration Services: The Registration Service is closed for all face to face enquiries, face to face registrations and ceremonies. Please call to speak to a Registrar if you would like to discuss any registration requirement during these revised arrangements. We understand that you still need support during this difficult time, and our Registrars are here to help.
- Births - All birth registration appointments are postponed with immediate effect. An extension is being added to the existing 21-day time limit and further updates will be provided in due course.
- Deaths - Registrars are now able to carry out death registrations remotely. Remember, that although there will be no face to face appointments, our Registrars will still be there to help you. They will guide you through this process.
In order to register a death, it is the responsibility of the GP, or Hospital Doctor (if the death occurred in hospital) to email Form 11 Medical Certificate of Cause of Death (MCCD) to the Registrar in the local area as identified by the informant. The informant is often a family member, or if that’s not possible, could be the Funeral Director. It would greatly assist the process if contact details of this family member or Funeral Director could be included with the Medical Certificate of Cause of Death. If no contact details are included it is then the responsibility of the informant to contact the Registration office to start the process of registration.
The original Medical Certificate of Cause of Death should then be posted to the office of the Registrar by the GP or Hospital Doctor. Once the email Medical Certificate of Cause of Death is received by the Registrar and team, the process of registration can begin.
It may take more than one phone call to finalise the registration process. To reflect this, deaths no longer need to be registered within an 8 day period. They will be dealt with as quickly as possible in the order received. We know that this might be stressful, but are here to help you at this difficult time.
If the death is to be registered in Stirling then the MCCD should be emailed to email@example.com
Calls to the Registrar should be made 01786 233961/233960 and hours of operation are Monday to Friday 9am-4.30pm
Address for posting Medical Certificate of Cause of Death (MCCD) to Stirling is Registration Service, Customer First Office, 1-5 Port Street, Stirling, FK8 2EJ
Please only send the MCCDs to the Stirling Office and not to local offices.
- Still-birth - Registrars are now able to carry out still-birth registrations remotely. There will be no face to face Appointments. Please call to speak to a Registrar if you would like to discuss any registration requirement during these revised arrangements. We understand that you still need support during this difficult time, and our Registrars are here to help.
In order to register the still-birth it is the responsibility of the Midwife or Hospital Doctor to email Form 6 Medical Certificate of Cause of Still-birth to the Registrar in the local area as identified by the informant. The informant is often a family member, or if that’s not possible, could be the Funeral Director. It would greatly assist the process if contact details of this family member or Funeral Director could be included with the Medical Certificate of Cause of Still-birth. If no contact details are included it is then the responsibility of the informant to contact the Registration office to start the process of registration.
The original Medical Certificate of Cause of Still-birth should then be posted to the office of the Registrar by the Midwife or Hospital Doctor.
Once the email Medical Certificate of Cause of Still-birth is received by the registration team the process of registration can begin.
It may take more than one phone call to finalise the registration process. To reflect this, still-births no longer need to be registered within a 21 day period. They will be dealt with as quickly as possible in the order received. We know that this might be stressful, but are here to help you at this difficult time.
If the still-birth is to be registered in Stirling then the Certificate should be emailed to firstname.lastname@example.org
Address for posting Medical Certificate of Cause of Still-birth to Stirling is Registration Service, Customer First Office, 1-5 Port Street, Stirling FK8 2EJ
Please do not send Certificates to local offices, only to the Stirling office.
Families already in receipt of the Medical Certificate of Cause of Still-birth prior to the new legislation should arrange to post this in the letter box outside Customer First Office.
- Certificates- Extracts and certificates for events already registered are available to be ordered by emailing email@example.com and leaving your details for a member of staff to call you back.
- Genealogy - Scotlandspeople Family History has been suspended until further notice.
- Citizenship ceremonies - all forthcoming ceremonies have been suspended until further notice.
- Marriage/Civil partnerships - Following Government advice there will be no ceremonies taking place with immediate effect.
If you have had to postpone your ceremony due to the health pandemic and wish to re-arrange a new date, please note that fresh marriage notice forms will not need to be submitted for a date fixed this year and no additional notice fees will be payable. For a date fixed in 2021 fresh marriage notice forms will need to be submitted, however no additional notice fees will be payable.
Marriage Schedules will not be issued for forthcoming ceremonies until further notice.
Schedules for ceremonies that have already taken place should be returned by post to Registration Service, Customer First Office, 1-5 Port Street, Stirling FK8 2EJ
We are not accepting notice of marriage for any new or upcoming ceremonies until further Government advice is received.