The 2014/2019 Customer Service Strategy sets out our commitment to listen and deliver services to a high standard and endeavour to improve satisfaction by ‘Getting It Right First Time’.  This strategy is under review and an updated document will be published here.  
 
The draft Customer Charter sets out our customer service standards.  It is intended that having these consistent standards will make it clearer for staff and customers to understand what can be expected.  These will be reviewed as part of the new strategy.  

Please note, some of the standards may have been impacted by the COVID-19 pandemic.  However, throughout this time we have tried to ensure service disruption has been kept to a minimum.  
 
In addition to these standards, some of our Services have specific statutory or policy timescales, service delivery standards and requirements. 

 

Last updated: Friday, May 21, 2021 1:08 PM