Service overview

Responsible for the administration of: Council Tax, Water Charges; Housing Benefit; Scottish Welfare Fund (community care and crisis grants); School Clothing Grants & Free School Meals; Educational Maintenance Allowances (EMA); Non-domestic Rates; Debt recovery for council tax, rates, sundry accounts; and council tenants house contents insurance scheme.

Provides customer service for the above, including face to face, telephone and electronic contact.

The administration of council tax, non-domestic rates and the Scottish Welfare Fund is determined by legislation and guidance from the Scottish Government.

The administration of housing benefit is determined by legislation and guidance from the Department for Works and Pensions and is going through significant change as a result of welfare reform.

41,500 council taxpayers, 5,800 ratepayers, 4,000 housing benefit claimants, 1,165 clothing grants paid, 1,168 free school meals, 4000 applications for the Scottish Welfare Fund grants.
Performance

Collects 97.8% of council tax in a year at a cost of £7.46 per dwelling, compared to the Scottish average of 96% and £7.35. Year-on-year high collections rates ensure maximum resources available to provide council services.

Collects 97.5% of non-domestic rates.


Continuous Improvement

You can access your council tax account and housing benefit claim online. Customers can set up direct debit instructions, make payments, notify address changes, and view their bills and correspondence online.

We have now increased the number of direct debit dates available, to give you more flexibility.

Where authorised by claimants, landlords can access on-line housing benefit payment details of their tenants and receive notifications electronically. This assists social landlords in their efficiency improvements and significantly reduces enquiries.

Where information is submitted online, there is a direct link into the operational systems which eliminates the re-keying of data, thus making the service more efficient.

Customers who sign up to online billing assist the council in reducing paper, printing and postage costs.

The service is aiming to increase take-up of the online service to ensure that efficiencies are maximised. Throughout the year, you will see an increase in the number of Council Tax forms available for online completion.

Applications to the Scottish Welfare Fund can also be made online.


How the public can get involved

If you have any comments or suggestions on the information we include in our performance pages or any questions about our performance in general, please contact the Revenues and Benefits Team by using the Contact Us on the right of the page.

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