Insurance Claims Against the Council

Completion of the form and it’s submission to Stirling Council, cannot be construed as binding the council’s liability to the claimant or any other party. You are required to indicate why you consider liability rests with the council for your loss and what way you hold them negligent. If you are insured for this type of loss you should consider imitating a claim to your own insurers who will, if necessary, claim against the council.

Damage as a result of third-party operators is the responsibility of that organisation and claims should be taken up directly with them.
In the event that a claim is successful, we can only pay for fair, reasonable and recoverable losses arising directly as a result of the accident; administration costs cannot be reimbursed.

If the claim is related to a Council Vehicle causing the incident please contact our Insurance Team for further guidance on this and how to make your claim. 

The minimum time frame for a full investigation of the claim and decision is 8 weeks. Please refrain from contacting for an update before this time period as no information can be given.

In most circumstances, the council uses an external company to review its claims and make a decision as to whether or not the council is legally liable for the loss. You will, therefore, receive notification from the company (currently Gallagher Bassett International) telling you the outcome of your claim.

Privacy Notice

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The personal information you provide will be treated confidentially at all times and may be used in a number of ways, in particular for the following purposes:

• Making decisions about whether to settle or reject your claim
• The resolution of disputes through the courts
• Compliance with the legal and regulatory requirements
• The detection and prevention of fraud

This authority is under a duty to protect the public funds it administers and to this end may use the information for the detection and prevention of fraud. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes.

In connection with the above we may share your information with:

• Our insurers, insurance brokers and loss adjusters
• Other local authorities
• Contractors and utility companies

You will be asked to confirm that you agree to your information being shared when required necessary at the beginning of the claim to proceed. Your claim cannot be processed without your consent. Under the Data Protection Act, you are entitled to a copy of the information we hold on you. Any request should be addressed to the Records and Information Compliance Manager, Stirling Council, stating subject access request.

National Fraud Initiative

This authority is under a duty to protect the public funds it administers, and to this end may use the information you have provided on this form for the prevention and detection of fraud. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes.

For more information on the National Fraud Initiative

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