Stirling Council staff have been praised for their heroic response to the coronavirus (COVID-19) pandemic following the publication of a new report.
A Stirling Council Waste Operative providing a frontline service to communities during the Covid crisis

Since the UK went into an unprecedented lockdown in March, the local authority has reacted rapidly to deliver essential services in new flexible ways to support communities.

A report detailing the Council’s Covid actions shows how staff have risen to the challenge right across the organisation, regularly taking on different roles and responsibilities to help those most in need.

Some examples include:

  • Making contact with everyone on the shielding list either by call or house visit
  • Providing food parcels to those in need
  • Delivering prescription medicines from pharmacies
  • Collecting waste with different work patterns from around 44,000 households each week during lockdown
  • Delivering free school lunches to thousands of families during term time and the holidays
  • Looking after hundreds of children by June in key worker childcare hubs, ensuring health and blue light services could continue to respond to the national emergency.
  • Processing grants to local businesses and offering them advice and training on how to operate safely in line with national guidelines

An impressive statistical snapshot (data up to 30 September) underlines the impact of these extraordinary efforts:

  • Almost 570,000 hours of care provided to 1,464 clients.
  • 2089 Business Support Fund Grants processed to the value of £23,900,000
  • 4,910 helpline calls received
  • 5,205 tonnes of waste recycled/reused and 7,173 tonnes of waste composted
  • 368 births and 89 marriages/civil partnerships registered
  • More than 19,500 library e-books accessed

Regularly gone the extra mile

Stirling Council Leader, Cllr Scott Farmer said: “This report really shines a light on the incredible response of our staff during the pandemic, supporting residents, businesses and the most vulnerable in our communities.

“Since the country was placed into lockdown and the world was turned upside down, our workforce have regularly gone the extra mile in the face of extreme adversity – we couldn’t be more proud of them.

“With local and national restrictions in place and the ongoing threat of the virus, it’s also important to reassure our communities that the Council will continue to provide these key services over the winter months following the approval of a revised budget earlier this month.”

The report, which will be discussed by elected members at a meeting of Full Council on Thursday (29 Oct), highlights other areas of the Council’s response to the crisis, such as data and surveillance, cluster and outbreak management, prevent and precautions, detections and local governance.

It also gives details on how the Council is supporting and protecting its workforce, whether they are working at home or in frontline services. This includes undertaking rigorous health and safety risk assessments, preparing employee handbooks, enhanced hygiene measures and providing occupational health support for any medical advice. 

A heartfelt thanks

Depute Leader, Cllr Danny Gibson said: “In a highly pressurised environment, our staff have gone above and beyond time and time again to deliver essential services to people and much of this hard work goes unseen.

“We are extremely grateful to our workforce and it’s important they know we will continue to support them throughout the remainder of this unparalleled situation.

“I know our staff are also appreciative for the backing they have received from residents, which has really boosted their morale during these uncertain times, so a heartfelt thanks to you all.

“By showing this understanding, spirit of cooperation and remaining resilient, we will emerge from this crisis, hopefully as soon as possible.”

More information:

To view the report, please head to the Stirling Council website to view the agenda papers.

A recording of the meeting will also be available to view on the Council’s YouTube channel later that day (29 Oct).