To ensure you get issue is directed through to the correct person, choose between:

 - in the first instances

 

Please note:  ‘We regard a complaint as any expression of dissatisfaction about our action or lack of action, or about the standard of service provided by us on our behalf’. 

If you are requesting a service (i.e. a missed bin) we would allow the service to resolve this in the first instance before we escalate it to a complaint.  If the bin is missed several times and we have been given the opportunity to resolve it, we would then treat it as a complaint. 

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