Before you begin

You can use our website to:

If you still need help or you cannot find what you need, use this form to send us a general enquiry. We'll get back to you as soon as we can.


If you want to speak to someone face to face, you can visit us at:

Customer First
1-5 Port Street

We're open Monday to Friday, 9am to 2pm.


01786 404040

You can call us from Monday to Friday, 9am to 5pm.

You can also call us outside of these hours if you need to report emergencies like: 

  • housing affected by fire or flooding
  • roads in urgent need of repair

British Sign Language (BSL)

British Sign Language (BSL) users can contact us using Contact Scotland BSL.

Find out more about contacting us using BSL

To find out how we'll handle your personal data, read our privacy notice.