Accessibility statement

Accessibility statement

This accessibility statement refers to our primary domain as listed below: (primary domain)

Stirling Council and its services also manage and provide other websites. If they are not listed here, you should be able to find localised accessibility statements on the individual sites. If you have any issues finding them, please do not hesitate to let us know and we can support.  

This website is run by Stirling Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • When using a screen reader, the focus indicator does not appear on the first item on the page which could cause confusion to screen reader users

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email:
  • call:01786 404040
  • Visit: Customer First, 1-5 Port St, Stirling, FK8 2EJ

We’ll consider your request and get back to you in 10 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact Stirling Council’s Digital Team by emailing  This will enable you to report issues to Stirling Council, and the team responsible for dealing with this site.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Stirling Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content 

This site was last tested on 13 April 2022. At this time there were two third-party tools used on the site which are non-accessible for the following reasons. 

Non-compliance with the accessibility regulations: 

  • Some heading levels were missing which fails WCAG 2.1 AA criterion 2.4.6 Headings and Labels (Level AA).

  • The forms on the site use Umbraco Forms which results in not all error messages being announced to some screen readers.

  • The cookie banner uses Cookie Control from Civic. This cookie banner uses an access key.

The information on the site is provided and laid out in an accessible manner for all users and that all information is available to sighted and screen reader users.

Preparation of this accessibility statement

This statement was prepared on 28 March 2022. It was last reviewed and updated on 28 September 2022.

How we tested this website

This website was last tested on 13 April 2022. The test was carried out by Storm ID. We tested the following areas of the site: