This form is just for making complaints. If you want to ask a question or request a service, see our general enquiries page

Before you begin

We’ll ask you for:

  • your name and how you would like us to contact you
  • as much detail as possible about the complaint
  • what has gone wrong and what you would like us to do to put it right

If you're making a complaint on behalf of someone else, make sure you have their written consent.

For more information see our guide to making a complaint.

To find out how we'll handle your personal data, read our privacy notice.