Just Checking –Technology Enabled Care (TEC) Managed Service Privacy Notice

Find out how Stirling Council uses personal data by checking the Council’s website at the following address:

https://www.stirling.gov.uk/privacy-statement/

Our website contains a Register of Data Processing which lists all the different ways
in which the Council uses personal data.

This Privacy Notice provides more information about just one of those processes.

The Council has a Data Protection Officer to make sure it is complying with data protection laws.

They can be contacted at:

Data Protection Officer
Stirling Council
Old Viewforth
14-20 Pitt Terrace
Stirling
FK8 2ET

Email: dataprotection@stirling.gov.uk
Telephone: 01786 404040

People living in our communities may have the need for support in their lives to keep safe, secure and independent as possible in their own home. To support a person to achieve these outcomes there may be a need to have a health and/or social care intervention to achieve this.

As part of this assessment the use of TEC can be used to help inform and shape what supports would be best to help meet an individual’s outcomes.

The HSCP will request the organisation –Just Checking- to install a range of equipment within the person’s home to understand the person’s daily lifestyle within their home. This will be for a short period of between 2-6 weeks, depending on the complexity of the situation.

For the TEC managed service the HSCP collect the following personal information about you,

• Name
• Contact details including postal address
• Telephone numbers
• Email address
• Next of Kin and preferred contact details
• Any relevant health information to inform the design of the TEC installation.

Personal data;

UK GDPR Article 6 (1)(a) the data subject has given consent to the processing of his or her personal data for one or more specific purposes.

Special category data;

UK GDPR Article 9 (2)(a) the data subject has given explicit consent to the processing of those personal data for one or more specified purposes.

Personal data may be collected in different ways including:

• Communicating with you during a face to face discussion, telephone conversation, email or letter
• Other organisation eg. NHS by way of a single shared assessment

Power of attorney, guardian or next of kin.

Your information will be stored securely within Stirling Councils own IT systems and on the Just Checking IT infrastructure. This is Cyber Essential certified

The data collected from the Just Checking Managed service is retained until a care review takes place. The review should be on annual basis and an updated TEC assessment data should be completed.

It is necessary to share your data with Just Checking. This will support Just Checking to understand what the needs to be considered to support a comprehensive assessment. We will only share your personal data if is necessary to do so and the appropriate conditions have been met.

We will also use your data to complete statistical returns for government requirements.

You have the following rights under data protection laws. If you have a request under any of these rights, you can make a subject access request.

Access to your information

You have the right to request a copy of the personal information that we hold about you. This is known as a subject access request and is free of charge.  We must respond within one month, although this can be extended to three months if the information is complex.

Correcting your information

We want to make sure that your personal information is accurate, complete and up to date. Therefore you may ask us to correct any personal information about you that you believe does not meet these standards.

Deleting your information

You have the right to ask us to delete personal information about you where:

• you think that we no longer need to hold the information for the purposes for which it was originally obtained
• we are using that information with your consent and you have withdrawn your consent - see the 'withdrawing consent to using your information' section below.  Please note that in general we do not rely on consent as the legal basis for processing your personal information
• you have a genuine objection to our use of your personal information - see 'objecting to how we may use your information' below
• our use of your personal information is contrary to law or our other legal obligations.

Objecting to how we may use your information

You have the right at any time to tell us to stop using your personal information for direct marketing purposes, profiling or research purposes. 

Restricting how we may use your information 

In some cases, you may ask us to restrict how we use your personal information.  This right might apply, for example, where we are checking the accuracy of personal information that we hold about you or we are assessing the objection you have made to our use of your information. 

This right might also apply if we no longer have a basis for using your personal information - but you don't want us to delete the data.  Where this right is realistically applied will mean that we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.

Withdrawing consent to use your information

Where we use your personal information with your consent, you may withdraw that consent at any time and we will stop using your personal information for the purpose(s) for which consent was given.

Your request to transfer your data

If we are processing your personal information with your consent or as part of a contract with you, and it is held in an accessible and machine-readable format, you have a right to ask us to transmit it to another organisation. This is known as the right to data portability.

Our profiling or automated decision-making processes

We make some use of automated decision-making processes but very little use of profiling.  Where these techniques are used, this will be explained in the specific privacy statements relating to those functions, together with a description of the reason involved in any automated decision-making.

If you want to complain about or comment on how we have processed your personal information, you should email dataprotection@stirling.gov.uk

If you are still unhappy with how the council handled your complaint, you can contact the UK Information Commissioner's Office at:

The Information Commissioner,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire SK9 5AF

Phone: 0303 123 1113

You can find further information on the Information Commissioners Office website.