Your data and your rights
Data protection legislation gives you the right to see personal information that the Council holds about you. To view this information, you can make a subject access request. This service is free.
Making a request on behalf of another person
You can request personal data relating to someone else, but we may need to confirm that you can access it on their behalf.
If you are acting under a Power of Attorney the council need to see that document. If you are acting on behalf of a friend or family member, they will have to complete and sign a mandate form allowing you to act for them.
If you are a parent, you can access information about your own children under age 12. Children over age 12 are usually able to request data for themselves. We may ask you to provide a signed mandate form before we can disclose their personal data to you.
Send your completed mandate form back to us with your request by email at dprequests@stirling.gov.uk or you can write to us at:
Records and Information Governance Team
Stirling Council
Viewforth
Stirling
FK8 2ET
What happens next?
The council normally respond to requests within one month. Complex requests can take up to three months. If the council will contact you if they need more information before they can process your request.
If you want us to amend or remove information
If you think the information is wrong or incomplete, you can ask us to change or remove it. We’ll respond to you within one month. It will not always be possible for us to comply with your request to remove information. We may have a legal obligation to keep it. For example, it might relate to a legal matter such as care proceedings.
If we decide to take no action, we’ll tell you why and let you know how to complain to the UK Information Commissioner.
Further information
Our Information and Individuals Rights Request Privacy Notice provides further information on how we handle your personal data.
The Information Commissioner's Office website also provides information about your rights, including how you should expect us to respond to any requests.