Responsive Repairs

Responsive repairs are best reported to our dedicated Repairs Team, you can report a housing repair online.

The repairs team will ask you for details of the repair and in most instances will then offer you an appointment.

Our heating engineers can offer appointments 7 days a week and up to 9 pm at night.

All other appointments can be either in the morning between 8 am - 12 pm or in the afternoon between 12 pm - 4 pm, Monday to Friday. You can change your appointment at any time by contacting us.

Our timescales are governed by the Repairs Policy, these are:

  • Emergency
  • Appointment
  • Non-appointed routine repairs
  • Shared responsibility
  • Complex Repairs

 

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