Responsive repairs are best reported to our dedicated Repairs Team, you can report a housing repair online.
The repairs team will ask you for details of the repair and in most instances will then offer you an appointment.
Our heating engineers can offer appointments 7 days a week and up to 9 pm at night.
All other appointments can be either in the morning between 8 am - 12 pm or in the afternoon between 12 pm - 4 pm, Monday to Friday. You can change your appointment at any time by contacting us.
Our timescales are governed by the Repairs Policy, these are:
- Non-appointed routine repairs
- Shared responsibility
- Complex Repairs