If you live in a council house, we can help you with repairs to your home and communal areas, including damage caused by damp.
Your right to repairs
An emergency repair is something that might:
- affect your health, safety or security
- affect the structure of the building
- water leaking into your home
- unsafe power sockets, lighting fixtures or electrical fittings
- insecure external windows, doors or locks
- loss or partial loss of gas supply
If you have an emergency repair call 01786 404040
We will attend as soon as possible and within 24 hours.
If you need a non-emergency repair, fill out our repairs form.
Once we've processed your request we'll send you a text message to let you know when the repair will be carried out. If that doesn't suit, let us know as soon as you can.
How long will it take?
This depends on the type of repair that's needed.
We deal with these repairs first and within 24 hours of your request.
These repairs need attention to prevent further issues or deterioration to the building but don’t pose a risk to you or your safety, such as a central heating or hot water fault.
We aim to offer repair appointments within 36 hours.
Routine repair by appointment
This is a routine repair that needs carried out before our next scheduled maintenance visit. An example might be a window or door handle that needs adjusted.
We aim to offer repair appointments within 7 working days.
Routine repair without an appointment
This is an external repair where we don’t need access to your home, such as a path repair.
We aim to complete these repairs within 20 working days.
Shared responsibility repairs
This is a repair that’s not solely the Council's responsibility. They're likely to be in shared areas of multiple-occupancy buildings where the Council isn't the sole owner e.g. a request for a new door entry system. In these cases, we need to talk with the other property owners before we carry out any work.
We aim to complete these repairs within 20 days of reaching an agreement.
This is a repair that needs multiple trades or external contractors, such as rot and damp specialists or roofing contractors. The Council is responsible for the programme of work and will communicate with affected tenants.
We aim to start these repairs within 90 days.
Repairs to communal areas
Where Stirling Council owns at least one property in a block, we will maintain communal areas.
Damp, mould and condensation
If you’ve spotted damp or mould in your home, we can investigate and help you fix the issue. We aim to resolve any issues with damp within 90 days of inspection.
Find out more
You can find out more about how we deliver a responsive service by reading our repair policy.