Before you begin

To protect your privacy, we never display your account balance. If you make a payment after 8pm UK time, it will be credited to you account at the close of the next working day.

To pay online you'll need:

  • your account or customer reference – the 9-character number you can find on any correspondence from us
  • our invoice number – this is printed on the bill we sent you
  • your payment card details

Enter your reference in the format account reference/invoice number. It should look like this – A12345678/B87654321.

If you don't know your account reference, call us on 01786 404040. We're open 9am to 5pm Monday to Friday.