Public transport feedback

We’re keen to gather feedback on:

  • Stirling bus station
  • public transport services
  • bus stops and shelters

Use these forms to tell us what you think.

Share your feedback on the bus station

Share your feedback on public transport, including buses and demand-responsive transport

Share your feedback on a bus stop or shelter


Bus Complaints

If you have a complaint about buses in Scotland, in the first instance you should raise your complaint with the operator in question. Operator website and contact details are below. Their complaints procedure will be published on their website. See more information regarding making your complaint on Transport Scotland 

Docherty's Midland Coaches
Phone number: 01764 662 218     
Email address:

Ferguson Mini Bus Hire 
Phone number: 01786 461 538     
Email address:

Hunters Executive Coaches 
Phone number: 01259 215 560
Email address:

Kingshouse Travel
Phone number: 01877 384 768
Email address:

Mackies Coaches of Alloa
Phone number: 01259 216 180     
Email address:

Midland Bluebird
Phone number: 03330 166 162     

Scottish Citylink

Phone number: 0345 241 8000

If you do not receive a response to your satisfaction then you can raise your concerns with Bus Users UK at 

How we'll handle your data

To find out how we'll handle your personal data, read our privacy notice.