You can only get a refund if you cancel your permit within 14 days of the date of purchase.

Before you begin

You'll need:

  • address details of the property the permit is for
  • your name and contact details

The terms and conditions for 2024/25 garden waste permits have been updated and can be found here: garden waste permits - terms and conditions 

Once you've completed the form, click review for a summary of your request. If you're happy, select submit.

We usually complete cancellation requests within 21 days.

To find out how we'll handle your personal data, read our privacy notice.