Stirling Council is committed to providing quality services that reflect the needs of our customers. We value complaints and use this information to help us improve our services. If something goes wrong or customers are dissatisfied with our services, we like to know so that we can put things right. We regard a complaint as an expression of dissatisfaction about our action or lack of action, or about the standard of service provided by us or on our behalf.
- We are committed to continuous improvement and our yearly report outlines the improvements we are making as a result of complaints. This report also highlights our yearly complaints performance.
- We have now fully implemented the Scottish Public Services Ombudsman two-stage complaints process across all services.
- Staff training and support is delivered via formal training and informal support from Stirling Councils Corporate Enquiries Team.
- Performance on complaints handling is now published in our quarterly basis report.