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Coronavirus

Last updated: Monday, May 11, 2020 4:10 PM

Stirling Council is following and implementing Government advice & legislation as well as NHS guidance on COVID-19 and we continue to monitor events closely.

To adhere to these national guidelines we have taken the difficult decision to reduce or close some services and updates in relation to these can be found on this page.

We hope to be able to resume or restore any affected services, or make alternative arrangements as soon as possible and apologise for any inconvenience caused.

We encourage communities to continue to support each other during this unprecedented national emergency and global pandemic.

Key information

The NHS Inform website is producing regularly updated guidance on COVID-19 and we advise this is the best resource to find the latest information and advice.

The NHS have also provided a British Sign Language video explaining steps you can take to help avoid infection from Coronavirus (COVID-19) and self-isolation advice.

Easy Read versions and alternative language versions of Coronavirus advice documents are also available on the NHS Inform Translations page.

Residents across the Stirling Council area in need of care, essential supplies or support can contact 01786 404040 and have their requirements formally recorded by Stirling Council’s community response teams. You can also fill in our Support for People online form.

Health & Social Care Partnership wellness website

A national wellbeing hub for health and care staff, www.promis.scot, has been launched to support the physical and mental health of all Health and Social Care staff.

Specifically tailored to support the challenges being faced by everyone in health and social care, the hub will provide advice on self-care and personal resilience to help users to recognise their own ‘warning signs’.

Response times for our enquiries, complaints and customer services teams will be slower as we focus on emergency contacts. 

Council Tax

If you normally pay your Council Tax in person, and are unable to do so because of the Coronavirus, we would ask:

  • Those who are able to pay set up a direct debit through an online account
  • Those who already pay online continue to pay their instalments
  • Those who can only pay in person make payments when it is safe to do so, and set aside the funds to catch up with overdue instalments at that time
  • If you cannot afford to catch up with instalments, or if you have seen a reduction in household income, let us know and we can spread payments from June to March, rather than April to January.
  • Call 01786 233210 to discuss arrangements or set up a direct debit.

Households with a low income may be entitled to a Council Tax Reduction. Check www.stirling.gov.uk/ctr to see if you are eligible.

For existing Direct Debit payers, instalments will be deducted on the date(s) previously notified. Those moving to Direct Debit as they can no longer pay in person will receive confirmation of their instalment dates in advance of first payment.

The main Council office at Old Viewforth is closed to the public and Customer First closed as of 5pm on Wednesday, 18 March.

If you need to make a payment and are able to make it online please refer to the “Request / Report / Pay” section on the Stirling Council website homepage. For any other queries please visit the Contact Us section to get in touch.

Any questions relating to Council Tax Benefits can be sent to finservices@stirling.gov.uk or, for questions about Council Tax Arrears, email queries to arrears@stirling.gov.uk 

Harm reduction services: If you are worried about your own or another person’s substance use, please contact Change, Grow Live (CGL) for support on 0808 1962188. If you are concerned about someone else’s drug or alcohol use then Forth Valley Family Support Service (FVFSS) can also help. Call the Family Support Development Officer on 07484024407.

Forth Valley Recovery Community (FVRC) is a community of people committed to supporting recovery from substance use. During this time, telephone support will be available via Tom Bennett - Tel 07920 234694 or Becky Wood - Tel 07920 576375

Advice and Welfare Reform: The team will continue to provide money, debt and benefit advice, through a limited phone service, Please call 01786 233528 and leave your name and telephone number, or email your details to moneyadvice@stirling.gov.uk

Scottish Welfare FundThe Council expects to receive an increased number of Scottish Welfare Fund applications during the period of the Coronavirus disruption, and the Scottish Government has provided councils with significant additional funding to support this expected increase. Stirling Council has made arrangements to ensure that those in need of the support receive it within our normal quick timescales.

All public toilets are closed.

Stirling Council schools and nurseries closed after 5pm on Friday, 20 March. Stirling Council is working to create an offer of care for the children of parents and carers who are essential workers.

Please visit our dedicated page for all information on Education, Children and Families.

Residents in need of care, essential supplies or support can contact 01786 404040 and have their requirements recorded by Stirling Council’s community response teams. Information will then be passed to officers deployed in each Council ward, ensuring help and assistance is provided to those who need it most during the Coronavirus crisis.

The support line will be staffed seven days a week between 8am and 8pm.

You can also fill in our Support for People online form.

You can also keep track of the latest information on our Community Support network with our weekly bulletins.

 

Personal Protective Equipment (PPE)

Personal Assistants

Guidance for Social Care Personal Assistants and employers regarding PPE and information on how to access equipment if you are unable to source PPE from your usual routes.

Unpaid Carers

Guidance for Unpaid Carers regarding PPE and information on how to access equipment if you are unable to source PPE from your usual routes.

 

Advice Services have provided a dedicated page that provides useful information and links in relation to benefits and support you can apply for during this pandemic.

Stirling Council’s creative catering teams have also cooked up a recipe for success for residents receiving ‘Shielding’ food packages.

From a tasty meat curry to a healthy sweet treat like rice pudding and fruit, the seasoned professionals at the Council have served up some exciting options for those receiving support from the Scottish Government during the Coronavirus lockdown.

Download the full list of recipes here. You can also download a guide to cooking safely at home.

Support and Protection from abuse for vulnerable adults 

If you are a vulnerable adult who is being harmed or neglected and are unable to protect yourself we are here to help.

Similarly if you know or suspect such an adult is being harmed or neglected then please tell us.

If you see something, are told something or something doesn’t feel right, you need to report it. We can only help people that become known to us.

Abuse and neglect can be perpetrated by anyone and harmful behaviour can happen in different ways, such as physical abuse; domestic abuse; neglect; financial abuse; sexual abuse; discrimination; and self-neglect.

Phone Contact Details

Daytime

Stirling – 01786 471177

Clackmannanshire – 01259 225000

Evenings & Weekends

Stirling & Clackmannanshire – 01786 470500

Police

Call 101 if you are concerned about an adult who is not at immediate risk of harm or 999 in an emergency.

For further information please see https://www.stirling.gov.uk/social-care-health/adult-care/adult-protection/.

Information for Tenants

Sheriff courts are now dealing only with urgent civil business, and all eviction and rent-arrears cases have been put on hold until further notice. If Stirling Council has raised a court action against you for not paying your rent or other violations of your tenancy, please contact your housing officer for further information.

If you are facing financial difficulty due to the impact of COVID-19, please contact your housing officer who will be able to provide advice and support, including financial support to help you sustain your tenancy.

Housing TeamOur Housing Officers and Income Maximisation Officers will be offering a telephone service for urgent enquiries but visits will only be carried out if an emergency occurs. The team can be contacted on 01786 404040 (Option 2 during office hours)

Housing AllocationsOur Allocations Team have a limited service at this time. We are still letting properties but are prioritising urgent cases to assist in preventing homelessness. The team can be contacted on 01786 404040.

Housing Repairs: Our teams will be carrying out emergency repairs only. If you have an emergency repair, please contact us on 01786 404040 and a member of our team will assist you.

Information for Landlords and Letting Agents

In common with all other Scottish Local Authorities, Stirling Council, have been asked to circulate some information in relation to COVID-19.

With this in mind please see below a letter from Kevin Stewart, Minister for Local Government, Housing and Planning which sets out the Scottish Government's position following yesterday afternoon’s statement (18/03/20) by the Aileen Campbell MSP, Cabinet Secretary for Communities and Local Government.

Kevin Stewart Minister for Local Government:  Letter to Landlords and Letting Agents

Coronavirus (COVID-19): guidance for private landlords and letting agents

The Scottish Government has compiled a list of FAQs in partnership with Scottish Association of Landlords, Council of Letting Agents and Propertymark in relation to advice for private landlords and letting agents.

You can access the information via the Scottish Government’s website.

PRS Landlord (non-business) Covid-19 Loan Scheme

The Scottish Government PRS Landlord (non-business) Covid-19 Loan Scheme is now available for applications. This is a short-term emergency interest free loan, available to landlords who have 5 or less rental properties and will fund lost rental income from a single property. Landlords should still, of course, engage with their tenants as detailed in the guidance.

Further information on the loan, including the application form, can be found at https://covidlandlordloan.est.org.uk/

Enquiries can be sent to the Scottish Government at PRSLandlordCovid-19Loan@gov.scot

You can also contact the Stirling Council Private Rented Housing teams via:

Private Rented Housing Team: 01786 237678

Private Rented Housing Enforcement Officers: Andrew Paterson 01786 237704 – patersona3@stirling.gov.uk

Mhairi Gilfillan 01786 237699 – gilfillanm@stirling.gov.uk

Admin Support Officer: Kate MacGregor – 01786 237722

Service Co-ordinator: Fiona Scott 01786 237753 - scottf@stirling.gov.uk

Health Protection Scotland continues to update its guidance for health protection teams and healthcare practitioners as the Coronavirus situation evolves.

Full information can be found on the HPS website, including guidance for non-healthcare settings such as schools, places of detention, and separate guidance for social care settings.

Food Standards Scotland has produced helpful information for consumers and businesses on handling food products during the Coronavirus Pandemic.

The Council’s Street Cleaning team is providing a much-reduced service due to staff absence and staff redeployment to vital services.

Stirling Council will resume its full household waste and recycling collection service on Monday, 1 June.

From this date (1 June), residents should refer to their waste collection calendar which was posted to homes earlier this year. You can also download the calendar on the Stirling Council website.

There will be a grey bin collection next week (25-31 May) on normal collection days, before full household waste and recycling collections recommence the following week. In the first week of normal collections, brown bins and green bins will be collected.

Priority-based collection arrangements have been in operation since March 30, due to Government COVID-19 restrictions and staffing pressures within the local authority’s Waste Service.

The Council is now in a position to reinstate a full service after training staff from other services to support existing waste crews.

Stirling Council would like to thank residents again for their support during this time and also to commend the commitment and hard work of our waste teams for maintaining a kerbside collection service in extremely challenging circumstances.

Given the suspension of brown bin collections, we understand that residents may have a large volume of excess food and garden waste.

For the first round of brown bin collections (W/C June 1), we would ask that residents make every attempt not to overload their bins as this will prevent them being lifted by our operatives.

We would also remind residents that soil or rubble should not be put in brown bins.

Additional waste left next to bins will still not be collected for health and safety reasons. Please see our FAQs below for more details.

ENDS

Household Waste and Recycling Centres

Following the restrictions announced by the UK and Scottish Governments on 23 March, all Stirling Council Household Waste and Recycling Centres (tips) remain closed. The Council are working on a plan to safely re-open our household waste and recycling centres. Further updates will be provided in due course.

Other Waste Services

The Special Uplift service remains unavailable, while the Polmaise Depot Weighbridge Service remains closed to commercial customers until further notice.

Commercial customers involved in critical supply chain delivery (as outlined by Government announcements) requiring disposal services during this period, should contact the Council’s Customer Service Centre on 01786 404040.

COVID-19 – Safe Waste Presentation Procedures

Any individuals asked to self-isolate, either as a precaution or because they are confirmed to have Coronavirus (COVID-19), should follow this advice to dispose of their household waste to ensure the virus is not spread via personal waste:

Individuals should place all personal waste such as used tissues and disposable cleaning cloths, securely in a plastic bag or bin liner. This plastic bag should then be placed in another plastic bag and securely tied

These bags must be stored separately to other waste for at least 72 hours before being placed in your grey bin.

FAQs

Can I leave extra waste alongside my bin for collection?

Please note that additional waste left next to your bin will not be collected. This is protect the health and safety of our operatives who are working in very challenging conditions during the current pandemic.

Latest research indicates the COVID-19 virus could survive on certain materials for up to 72 hours. For this reason, and to minimise the risk of infection to our operatives, we are asking residents not to present side waste.

I have extra waste, how should I store it?

We suggest that householders can store, where space permits, bagged dry recycling (plastics/cans/cartons; glass bottles/jars) for services that have been temporarily reduced.

Grey bin space can be prioritised for food waste, nappies and garden waste that cannot be home composted.

For households with gardens, full brown bins should be stored in the coolest area of the garden. If garden clippings are being stored in a corner of the garden, these should be periodically turned to provide air and this part of the garden should be kept out of reach of pets (as this material naturally composts down and should not be consumed).

If you are interested in home composting, you can find more information on the Stirling Council website via the following link: https://www.stirling.gov.uk/bins-waste-recycling/home-composting/

What is the latest situation on re-opening the household and waste recycling centres?
COSLA issued a statement on this on 15 May: https://www.cosla.gov.uk/news/may-2020/recycling-centres-cosla-statement. We will update the public in due course on our plans.

More information:

To confirm what to put in your bins, check our website here: https://my.stirling.gov.uk/bins-waste-recycling/what-to-put-in-your-bins

The NHS Inform website is producing regularly updated guidance on COVID-19 and we would recommend this as the best resource for the latest information and advice.

Residents in need of care, essential supplies or support can contact 01786 404040 and have their requirements formally recorded by Stirling Council’s community response teams. You can also fill in our Support for People online form

 

Car Parks at Station Road and the Meadows in Callander, and in Balmaha are closed to assist stay at home advice. The car park at Plean Country Park is now closed but the park itself remains open for exercise.

Blue Badge applications: The processing of new Blue Badge applications will be delayed due to the current emergency situation. We would like to apologise for any inconvenience caused.

Blue Badges that expired after 1 January 2020 have been extended for use until 30 September 2020.

Blue Badge applications can continued to be made online at: https://www.stirling.gov.uk/roads-transport-streets/parking-zones-permits/blue-badge-scheme/ 

Roads Inspections: Council Officers have been in contact with contractors and remain available to assist with enquiries. Please contact DCconsultation@stirling.gov.uk

Council Officers have been in contact with stakeholders involved in current Capital Delivery projects. Officers are available to assist with all enquiries. Please contact Transportplanning@stirling.gov.uk

If your enquiry is related to our Walk Cycle Live Stirling Project please contact Walk-cycle-live@stirling.gov.uk

Public transport may be subject to disruption. For up to date information on bus services, please contact the operator, visit Traveline Scotland or call 0871 200 22 33

Buses may be operating with reduced capacities to maintain social distancing with some seats marked as unavailable. 

Where possible, please pay for your journey using contactless or mobile App.

Park and Ride service changes from Wednesday 25th March until further notice:

  • P1 Springkerse P&R service will be reduced to operate every 30 minutes.
  • P2 Castleview P&R service will be withdrawn.

Latest changes in public transport in the Stirling Council area also available on a dedicated web page. 

Please visit our website for full details. We would like to apologise for any inconvenience caused.

The seating area and ticket office at Stirling Bus Station closed to members of the public on Monday, 23 March 2020. Transport users can still board and alight service buses and tickets can still be purchased on board from the driver.

Where possible, please pay for your journey using contactless or mobile App.

Please observe social distancing guidelines within the bus station and at bus stops.

Buses may be operating at reduced capacities to maintain social distancing with some seats marked unavailable.

National Entitlement Card (NEC) applications

While emergency measures are being observed we stress that all government guidelines on social distancing and essential travel must be observed. 

There will be no new or replacement National Entitlement Cards being processed at the moment due to a temporary suspension of card production. We apologise for any inconvenience this may cause, however, we appreciate your understanding and co-operation during this challenging time.

  • If you are currently unable to obtain a card, please explain your circumstances to the driver and you will be allowed to travel.
  • If you have a valid card which does not register on the ticket machine, don’t exchange your card with the driver for a 7 day temporary pass, as you will be unable to obtain a replacement card within those 7 days. You will be allowed to travel with your existing card.
  • If your card has recently expired and you have been unable to get a replacement, please show your expired card to the driver.  You will be allowed to travel.

Visit our website for further details.

If you have any questions or concerns these can be addressed by emailing concessionarytravel@transport.gov.scot

Bandeath Stray Dog Shelter will only provide a dog collection service. Any payments must be made in card by calling 01786 404040. Dogs can only be collected by prior appointment and there will be no viewings, dog purchases or volunteer walking until further notice.

Coronavirus Business Support Fund: Stirling businesses can now apply for cash grants of between £10,000 and £25,000 as part of a new Coronavirus support fund.

These grants are for all small firms receiving the small business bonus or rural relief, and for leisure, hospitality and retail properties with a rateable value between £18,000 and £51,000. All eligible businesses will be paid within 10 days of application. To apply please complete the online form 

A support hotline (01786 498496) and webpage offering business advice has been launched to support Stirling businesses and organisations during the coronavirus pandemic. As part of ongoing efforts to support businesses and workers during the Covid-19 (Coronavirus) outbreak, Stirling Council has also created a central point for any employers requiring additional staff. This free resource is open to any employer looking to recruit as increasing and changing demands affect key sectors and will be welcomed by those who have lost jobs as a result of the disruption.

Employers are encouraged to email detailsAll jobs will be listed at Invest in Stirling and we will endeavour to upload details as soon as possible after receipt.

During this emergency, communities have come together to support vulnerable individuals and families in their area. Local community groups, businesses and 3rd sector agencies are helping supply food and essentials to those vulnerable and self-isolating while others are providing other roles such as befriending.

Volunteering

Community groups, businesses, 3rd Sector agencies and individuals can register with us to help the community effort or let us know what they are doing locally.

Local Co-ordination Teams have been set up to support organisations in their support efforts and when groups register they will be given a Local Co-ordination Team contact and receive regular information.

Community Response Bulletin 1 (17 April)

Community Response Bulletin 2 (24 April)

Community Response Bulletin 3 (1 May)

Stirling Council and Stirlingshire Voluntary Enterprise (SVE) have created a web page, offering community groups, individuals and businesses the opportunity to support those most in need during the Coronavirus (COVID-19) outbreak. The site will allow communities groups and individuals to register their interest and help the local authority to co-ordinate the influx of support offers coming in from across the Stirling area.

Fishing Permits: The Fisheries service has temporarily closed to comply with government advice. More information will be available before the end of the week commencing 30 March.

Stirling Council cultural facilities 

All libraries, mobile libraries and community centres and venues have closed. Borrowers with overdue library books, loans have been extended. 

Stirling Libraries website continues to give you access to your library account. You can check on the books you have out on loan, place a hold on a book you want or renew a book online. Please note, this will need your library card number and pin. 
If you are not a library member, you can join online.

If you received replacement hearing aid batteries from our Libraries, please contact the Audiology Department at NHS Forth Valley on 01786 434171, or 01324 616191 or by email at fv-uhb.audiology@nhs.net  

The PEAK has closed to the public until further notice.

Learning and EmployabilityFace to face contact with participants is suspended, however, staff are continuing to engage regularly with service users via telephone and e-mail. There is very limited capacity to take on new clients, but contact should be made via telephone (01786 237517) or email and a member of the team will respond.

Refugee ResettlementAll face to face appointments with families have been cancelled and there will be no drop-in sessions for the foreseeable future. For support please contact Jonathan Sharp by telephone on 07818 520936. For emergencies, please contact Jonathan or the Stirling Council emergency number on 01786 473041 and request an interpreter.

English classes are also cancelled and alternative on line classes are being sought. More information will be provided at a later date.

All scheduled events and activities at Mugdock Country Park, including cinema showings, will be cancelled with immediate effect. 

Due to the current health concerns surrounding the COVID-19 situation, Committee and Panel Meetings have been cancelled until the end of June 2020. The Council voted to approve additional powers for the Chief Executive to ensure business continuity in such a scenario.

Click on the Programme of Committee Meetings below for further details.

Programme of Committee Meetings 2018 - 2022

Personal Licences

Where an application for renewal of a personal licence is made to the Board, and the Board has not determined the application before the date of expiry of the licence, the licence will continue for a period of six months from the date of expiry of the licence.

Applications for renewal can be lodged from 12 months before the expiry date of the licence to one day before the licence expires.

If you are unable to take a refresher training course for a reason related to the Coronavirus crisis, please contact the licensing office via email at licensing@stirling.gov.uk or 01786 233612. Licence holders are encouraged to explore options for undertaking the training online where face-to-face courses are not safe or practicable.

Following the announcement on 25 March, 2020 that Registers of Scotland has been closed, all parties with a conveyancing transaction with Stirling Council should expect delays in completion of their transactions.

All Councillor surgeries have also been cancelled until further notice.

As the Council focuses resources on providing essential services and responding to the current public health crisis, it will not be possible to process licence applications within the normal timeframes. Forthcoming meetings of the Council’s Planning and Regulation Panel and the District of Stirling Licensing Board have been cancelled, until at least the end of April 2020, with further cancellation very likely. 

Licence and renewal applications may still be submitted, but by email only. Forms can be downloaded from the relevant sections of the website. Once completed and signed, they should be scanned and sent to licensing@stirling.gov.uk 

Criminal Jusice 

The Stirling Justice Social Work Service provides support for people subject to Community Payback Orders and Prison Through-care.

If anyone is needing any support because they, or a family member, are having dealings with the Justice System (Community or Prison) then please contact your worker directly on their mobile phone, or contact 01786 233950, so that someone can call you back.

Planning

The Planning Service is being provided remotely. Unfortunately, at this time, not all officers are able to receive emails or telephone calls directly. Until this is resolved if you have tried to contact an officer but not received a reply when you expected please contact Karla Mann on 07717 545052 Tuesday, Wednesday and Thursday am.

We are continuing to receive and deal with planning applications through the Portal at: www.edevelopment.scot Unfortunately we are not able to receive or process paper submissions made through the post. Any representation or objection to a planning application should be made using the online form at View/Comment on Planning Applications - Stirling Council or by email to planning@stirling.gov.uk

Building Standards

Due to the Coronavirus pandemic Council staff are now working from home wherever possible. We are trying to continue to operate as normal a service as possible but unfortunately there will be some disruptions.

As we are working remotely we can only process applications submitted electronically, therefore we would advise that you submit any applications through the e-buildingstandards portal. Unfortunately we are not able to receive or process paper submissions made through the post.

Surveyors are still available to discuss applications and you can contact them by email in the first instance.

Site Inspections 

All general site inspections have been suspended and have been replaced with the submission of alternative evidence to determine reasonable enquiry. This should be discussed with your case officer in advance. We have discontinued drain tests (necessitating a site visit) and are accepting temporary certificates in domestic situations where a final drain test is the only matter outstanding. This may enable occupation of a building allowing the contractor/agent to arrange a drain test at a later date.

In all cases all life safety matters must be satisfactorily resolved.

In an emergency situation some site inspections will be undertaken in the interests of public safety.

We are continuing to receive and issue Building Warrants and accept Completion submissions and Temporary Occupation certificates.

Copy Documents

Unfortunately we cannot provide copy documents at this time.  We can however supply you with an extract from our registers.  This is a document produced from the register with all relevant information on it.  We can only do these for Building Warrants/ Amendments or Completion Certificates.  We will not be able to provide copy plans or any other documents at this time.

Extension to Periods of Validity

If your Building Warrant is due to expire in the next 6 months and you are concerned about the impact of COVID 19 on the construction being completed in time an Extension to Period of the Validity of The Building Warrant can be applied for. This application form can be found in the forms area of our web page. Any queries in this regard can be discussed with our duty officer or emailed to our buildingstandardsadmin@stirling.gov.uk

Tree Works Applications

Please note that we are not able to accept postal submission for Tree Work Applications. We are able to accept electronic submissions at: Tree Works and High Hedge Notices

Registration Services: The Registration Service is closed for all face to face enquiries, face to face registrations and ceremonies. Please call to speak to a Registrar if you would like to discuss any registration requirement during these revised arrangements. We understand that you still need support during this difficult time, and our Registrars are here to help.

Stirling’s Registrars are also available at weekends by email or phone to support anyone who needs to register a death. Please call to make an appointment on 01786 233961.

Weekend Opening Hours
Saturday and Sunday 9am-1pm.

  • Births - All birth registrations have been suspended with immediate effect and extensions added to the existing 21 day time limit. Parents of new born babies can still apply for Child Benefit and register their baby with the GP. Please continue to check this website for further updates.
  • Deaths - Registrars are now able to carry out death registrations remotely. Remember, that although there will be no face to face appointments, our Registrars will still be there to help you.  They will guide you through this process.

    In order to register a death, it is the responsibility of the GP, or Hospital Doctor (if the death occurred in hospital) to email Form 11 Medical Certificate of Cause of Death (MCCD) to the Registrar in the local area as identified by the informant.  The informant is often a family member, or if that’s not possible, could be the Funeral Director.  It would greatly assist the process if contact details of this family member or Funeral Director could be included with the Medical Certificate of Cause of Death.  If no contact details are included it is then the responsibility of the informant to contact the Registration office to start the process of registration.

The original Medical Certificate of Cause of Death should then be posted to the office of the Registrar by the GP or Hospital Doctor. Once the email Medical Certificate of Cause of Death is received by the Registrar and team, the process of registration can begin.

It may take more than one phone call to finalise the registration process.  To reflect this, deaths no longer need to be registered within an 8 day period. They will be dealt with as quickly as possible in the order received.  We know that this might be stressful, but are here to help you at this difficult time.

If the death is to be registered in Stirling then the MCCD should be emailed to registrar@stirling.gov.uk

Calls to the Registrar should be made 01786 233961/233960 and hours of operation are Monday to Friday 9am-4.30pm, and Saturday and Sunday 9am-1pm.

Address for posting Medical Certificate of Cause of Death (MCCD) to Stirling is Registration Service, Customer First Office, 1-5 Port Street, Stirling, FK8 2EJ

Please only send the MCCDs to the Stirling Office and not to local offices.

  • Still-birth - Registrars are now able to carry out still-birth registrations remotely. There will be no face to face Appointments.  Please call to speak to a Registrar if you would like to discuss any registration requirement during these revised arrangements.  We understand that you still need support during this difficult time, and our Registrars are here to help.

In order to register the still-birth it is the responsibility of the Midwife or Hospital Doctor to email Form 6 Medical Certificate of Cause of Still-birth to the Registrar in the local area as identified by the informant. The informant is often a family member, or if that’s not possible, could be the Funeral Director.  It would greatly assist the process if contact details of this family member or Funeral Director could be included with the Medical Certificate of Cause of Still-birth.  If no contact details are included it is then the responsibility of the informant to contact the Registration office to start the process of registration.

The original Medical Certificate of Cause of Still-birth should then be posted to the office of the Registrar by the Midwife or Hospital Doctor.

Once the email Medical Certificate of Cause of Still-birth is received by the registration team the process of registration can begin.

It may take more than one phone call to finalise the registration process.  To reflect this, still-births no longer need to be registered within a 21 day period. They will be dealt with as quickly as possible in the order received.  We know that this might be stressful, but are here to help you at this difficult time.

If the still-birth is to be registered in Stirling then the Certificate should be emailed to registrar@stirling.gov.uk

Address for posting Medical Certificate of Cause of Still-birth to Stirling is Registration Service, Customer First Office, 1-5 Port Street, Stirling FK8 2EJ

Please do not send Certificates to local offices, only to the Stirling office.

Families already in receipt of the Medical Certificate of Cause of Still-birth prior to the new legislation should arrange to post this in the letter box outside Customer First Office.

  • Certificates – Historical extracts and certificates are currently unavailable.  In the event of an urgent request, please email registrar@stirling.gov.uk and leave your details for a member of staff to call you back.

  • Genealogy - Scotlandspeople Family History has been suspended until further notice.

  • Citizenship ceremonies - all forthcoming ceremonies have been suspended until further notice.

  • Marriage/Civil partnerships - Following Government advice there will be no ceremonies taking place with immediate effect.

    If you have had to postpone your ceremony due to the health pandemic and wish to re-arrange a new date, please note that fresh marriage notice forms will not need to be submitted for a date fixed this year and no additional notice fees will be payable.  For a date fixed in 2021 fresh marriage notice forms will need to be submitted, however no additional notice fees will be payable.

    Marriage Schedules will not be issued for forthcoming ceremonies until further notice.

Schedules for ceremonies that have already taken place should be returned by post to Registration Service, Customer First Office, 1-5 Port Street, Stirling FK8 2EJ

We are not accepting notice of marriage for any new or upcoming ceremonies until further Government advice is received.

Stirling Council’s cemeteries service is making some temporary adjustments to comply with recent Scottish Government legislation and national guidance on the COVID-19 pandemic.

In line with Government restrictions, including regulations on social distancing, a number of measures are now being adopted to continue to provide a service for families experiencing the loss of a loved one.

See our news story for all the changes and for other key information: https://www.stirling.gov.uk/news/2020/april-2020/temporary-changes-to-stirling-council-funeral-services/