Stirling Council Advice Services is an accredited provider of welfare benefits, money and debt advice under the Scottish National Standards for Advice and Information Providers. The service is also one of the key providers of digital inclusion advice and support in the Stirling area.
Advice Stirling offers free, confidential and impartial money, debt and benefit advice to citizens within the Stirling area.
Our advisers can help you with:
- Maximising your income by checking what benefits you are entitled to, including
- Supporting you to apply for benefits or appeal against benefit decisions
- Applying for help from the Scottish Welfare Fund for a community care grant or crisis
- Referrals to the local Foodbank
- Applications for other charitable grants, that may be appropriate
- Looking at ways of increasing income and reducing expenditure
- Drawing up a budget so you see where your money is going and prepare a financial
- Identifying priority and non-priority debts
- Contacting and negotiating with your creditors
- Explaining your options for clearing your debts, including the Debt Arrangement
Scheme (DAS), Trust Deeds, token payments and Bankruptcy
- Help with negotiating with your Housing Officer or Mortgage Company
- Applying to the Mortgage to Rent scheme if you are facing repossession
- A referral to an appropriate solicitor for court representation
Referrals to the Advice Stirling service can be made by emailing firstname.lastname@example.org or by calling 01786233528
Partly funded by the European Social Fund
Money, Debt, Benefits and Digital Inclusion
During the Covid-19 pandemic, the Council's Advice and Welfare Reform Team has continued to work in partnership with a range of organisations to ensure Stirling residents are aware of money, debt, benefit and digital inclusion advice and support.
As well as continuing to provide advice and support over the phone and by email, the service has also introduced a number of new digital platforms which have taken on greater importance during the current crisis.
- Providing face-to-face advice and support through the use of Attend Anywhere.
- MS Teams and Google Classrooms
- Offering money and debt advice through web-chat, in partnership with Money Advice Scotland.
- Recording short videos, in partnership with Stirling Carers Centre, which are available to view via the links below:
Better Off Stirling Digital Platform
Better Off Stirling is a service for people who live in Stirling. The digital platform gives you access to a benefits calculator where you can input your details and it will show you the benefits you are entitled to. Information and advice is also available to help you apply for them online. Better Off also provides information on debts and options available for dealing with debt, as well as how to find and apply for jobs.
For more information please visit the Better Off Stirling Platform.
Stirling Digital Inclusion Project
Stirling Council Digital Inclusion project offers free and tailored help to complete beginners or those looking to improve their digital skills. We aim to improve your confidence using a wide variety of services online.
Our advisers can help you with:
- Completing Universal Credit claims online and manage your journal
- Navigating money saving websites
- Shopping online
- Staying safe online
- Completing online paperwork
- Helping with job applications
- Applying for training and further education courses
- Supporting you to keep in touch with friends and relatives through digital platforms such as Skype
Referrals to the service can be made by emailing email@example.com or by calling 01786233958.
Forth Valley Macmillan Money Matters
The Macmillan Money Matters Project is a joint initiative between Macmillan Cancer Support, NHS Forth Valley, Stirling Council, Falkirk Council, the Department for Work and Pensions; and Social Security Scotland.
Living with cancer can be a daily challenge and may cause financial difficulties. Diagnosis can have a huge impact on your life and money worries can be a major cause of stress. The benefits system can seem complicated and finding your way through it can be difficult. Dealing with Government agencies and filling in forms may feel like too much to cope with right now. But you don’t have to do it alone - we can help. If you live in the Forth Valley area and have received a Cancer diagnosis then our team is available to help.
Our advisers can help you with:
- Completing a benefits check and support you to maximise your income through applying for benefits and charitable grants
- Challenging benefit decisions including representation at appeals and tribunals
- Providing budgeting advice and support to anyone with a cancer diagnosis
Referrals to the service can be made by emailing firstname.lastname@example.org or by calling 01786233525
Advice Services Reports
We also publish an array of reports and newsletters for Stirling Council and other funders and partners as well as for information purposes for Stirling Citizens.
- Advice Service Annual Statistics 2019-20
- Advice Services Annual Statistics 2018-19
- Advice Services Annual Statistics 2017-18
- Common Advice Performance Management Reporting Framework Summary 2017/18
- Common Advice Performance Management Reporting Framework Summary 2018/19
- Advice Team Newsletter Issue 2 May 2020
- Advice Team Newsletter Issue 1 December 2019
The individual local authority reports for the Common Advice Performance Monitoring Reporting Framework (CAPMRF) are available on the Improvement Service website.
What our advisers can not help you with
Although we can refer you to appropriate partner organisations, the service cannot directly assist with the following:
- Representation at Court or Tribunal where Stirling Council is the creditor (e.g. housing benefit, rent arrears)
- Providing regulated financial advice (e.g. advice related to investing, retirement, insurance, college savings, estate planning, taxes etc)
Webchat with Money Advice Scotland
Money Advice Scotland is Scotland's money charity. They provide information and support to help people in debt access regulated debt advice. Advisers can answer initial questions you might have about debt and money worries, as well as help you get a better idea of the next steps you need to take. If you would like to start a webchat with Money Advice Scotland please click on the link below.
Please note this will connect you to an agent from Money Advice Scotland and not Stirling Council.
Click here to start a webchat with Money Advice Scotland (opens in new tab)
Last updated: Friday, June 18, 2021 9:45 AM