We provide a comprehensive service on all aspects of housing, including:
- Accessing Council housing
- Council tenants' services
- Accessing private rented housing
- Private landlord registration
- Home ownership
- Housing support
- Housing strategy
- Housing policy
- Bridgend gypsy travellers site
We provide customer-focused services to tenants and service users through face to face, telephone and electronic contact
- to provide good, value for money, service to all our tenants and those on our housing list;
- to assist any person who may be at risk of homelessness or homeless; and
- to contribute to the wider community and provide links with other service providers, such as registered social landlords and voluntary agencies.
Our 5 key priorities are:
- To prevent homelessness through early intervention and, where it occurs, provide people with appropriate housing, adopting a Housing First model;
- To deliver more affordable homes and well-managed stock to meet local needs and sustainable communities;
- To ensure tenants live in warm, dry, energy-efficient and low carbon homes;
- To support people to live independently at home;
- To provide customer focussed, quality housing services, working collaboratively with tenants and other partners
We own over 5500 houses in Stirling and continually strive to improve the quality of our stock, the range of housing options available, the quality of services available to tenants and levels of tenant involvement.
The Scottish Housing Regulator
The Scottish Housing Regulator exists to protect the interests of tenants, homeless people and others who use social landlord services. They are also responsible for considering whether there has been a significant performance failure.
All social landlords must meet the aims and standards within the Scottish Social Housing Charter. Each year, we submit an Annual Return on the Charter to the Scottish Housing Regulator. The Regulator uses this information to report our performance and to produce an engagement plan.
Each year, we must also publish an Assurance Statement to reassure the Scottish Housing Regulator and our tenants and other service users that we comply with our regulatory and statutory obligations.
The Scottish Government
We also submit data to the Scottish Government who produce housing and homelessness statistics.
- 93.2% of tenants satisfied with overall service
- 91.22% of existing tenants satisfied with the quality of their home
- Average time to complete an emergency 7.80 hours
- 98.57% of rent collected within the year
- 90.4% of our properties meeting Energy Efficiency Standard for Social Housing
Each year, we produce an annual report for our tenants and other customers, we respond to customer feedback and have satisfaction surveys on key aspects of service delivery. In addition to our ongoing satisfaction surveys, every 3 years we carry out a full tenants satisfaction survey. We are carrying out a survey in 2019. We use the results of all feedback to improve our services.
Tenants and services users can get involved in shaping the service through a variety of options such as
- Tenants Panel
- Tenant Led Inspections
- Housing Advisory Group
- Join or create a tenants group
- Repairs group
- Communications groups